Can I Use Internet Sourced and Copyrighted Images?
Copyrighted images are images that have 'prior legal ownership'. Copyright and ownership (with relation to images) is more simply defined as 'the first person' to date stamp a particular image. If you are using images that have been copied from the Internet, make sure that you have prior permission to do so. 'Smart Bride International' does not take any responsibility for images that violate copyright law. We assume in all instances that you have obtained 'prior permission' before submitting your images to 'Smart Bride International'

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Where do I find wedding Internet Based Services?
You will find wedding internet based services here

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Why are some wedding products listed in US dollars?
Prdocuts that are sourced from the United States of America are listed in US dollars

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Does Smart Bride source any wedding products locally?
Yes, we have wedding jewellery, rings, dresses, flowers, pus many more products that are sourced locally

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What does More images available on Request mean?
When a listing displays the tag 'More images available on Request', it means that the displayed images are just a preview of the available images

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What is the primary function of Smart Bride's website?
To offer a range of unique and interesting products, services and ideas for today's busy Internet savvy bride-to-be

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Can I upload images of my dress?
Yes, you can send your images to our support team and we will render and resize them for you

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Can I add images to my listing?
Yes, you get five (5) free images and can increase to more if required

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When adding an item for sale, can I use HTML to make my listing stand-out?
No. Listings that use HTML will be edited or removed

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Where do I start if I want to sell my dress?
Use our online form to quickly setup your account and being collecting enquiries

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Can I type a web site address linking to an item I am wanting to sell?
No, we do not allow the use of URL's in our listings

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Is it safe to use my credit card?
Yes, we use Paypal SSL for all our secure credit card transactions. Paypal is the universally accepted way for many businesses to trade online

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Can I use my credit card to pay for my dress listing?
Yes, we accept major credit cards Visa or Mastercard

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What is the delivery icon used for?
This will direct you to Australia Post, where you can quickly calculate your parcel delivery charges, and estimated delivery time.

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Can I use Smart Bride's advertiser 'enquiry forms' to solicit business?
Absolutely not. Using Smart Bride's 'enquiry forms' for soliciting business is strictly prohibited. The team at Smart Bride monitors every email that originates from our server

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I was sending an enquiry using the 'Enquiry Form' and it failed?
The enquiry forms usually fail when an incorrect email address as been entered by either the supplier or a vendor selling an item. The enquiry form can also fail if the vendor or supplier's email address has changed

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Why haven't my dress images been uploaded?
Your dress images haven't been uploaded because you either haven't paid for your listing, or we have not yet receved notification of payment from either your bank or Paypal

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Why haven't my ring images been uploaded?
Your ring images haven't been uploaded because you either haven't paid for your listing, or we have not yet receved notification of payment from either your bank or Paypal

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Can I upload images of my ring?
Yes, once you have listed your ring you can submit up to 3 images of your ring to our support team. Our support team will render and resize your images for you.

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What if I require more than 3 images of my ring?
If you require more than 3 images, select an image gallery from within your Sales Console once you setup your listing. You can choose from a 6, 9, or 12 image gallery.

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Should I pay for my listing before I upload my images?
Yes

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Should I blank my face out when submitting images?
Absolutely not. Most of our buyers want to see how you looked on your wedding day wearing the wedding dress you are selling. To maximise the chance of you selling your wedding dress, do not block or blur your face in anyway.

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How long does it take before my images are uploaded?
Allow a few hours for our support team to render, resize and upload

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What do I do if I want to try on one of the second hand dresses?
If you would like to try on a second hand or preloved wedding dress, you will need to contact the vendor using the enquiry form located next to their ad

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I see the name 'Wysiwyg Online Pty Ltd', is this company associated with 'Smart Bride'?
Yes. Smart Bride used to be a subsidiary of Wysiwyg Online Pty Ltd, but is now a privately owned and operated entity

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Can I get any wedding store item on your site shipped to my local destination?
Yes, our suppliers all use either FedEx or UPS as their preferred courier. They will ship virtually anywhere, and fast too.

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How do I pay for my dress listing or other sale item listing if I don't have a credit card?
If you don't have a credit card (Visa or Mastercard), you can pay for your dress listing or other sale item listing using our Direct Deposit payment option

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I want to talk directly to a sales consultant at Smart Bride, how do I do this?
Smart Bride is 100% Internet based offering a 24 hour per day technical support service. If you need to talk with a sales or technical consultant, please contact us here

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How long will it take for my goods to be delivered?
The length of time taken for your goods to be delivered will vary depending on stock availablility, and the courier service used by the supplier. Somewhere between 7 - 14 days is acceptable. You may also choose to use an expedited delivery service

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What do I do if my dress doesn't sell?
You get 12 months in our catalogue initially. If your dress doesn't sell, consider renewing your listing, re-writing your ad, and submitting new images

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Will my ring actually sell?
We list over 90,000 items, some sell and some don't. The best thing to do is maxise your chances of selling by 'optimising' you listing and adding a larger image gallery

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Why hasn't my dress sold?
There are many reasons why your dress may not have sold. Check that you have submitted high quality images, and that your 'description' is clear and concise. Check that your nominated email address is accessible and that you have 'optimised' your listing

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What do I do if my ring doesn't sell?
You get 12 months in our catalogue initially. If your ring doesn't sell, consider renewing your listing, re-writing your ad, and submitting new images

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How do I recover my listing if it has been removed, or if it's beyond the 12 hour payment deadline?
You will need to setup your listing again, including uploading / submitting all images. Make sure you make a payment as soon as you can, this will notify our server that your listing is legitimate.

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Why hasn't my ring sold?
There are many reasons why your ring may not have sold. Check that you have submitted high quality images, and that your 'description' is clear and concise. Check that your nominated email address is accessible and that you have 'optimised' your listing

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Can I pay via Direct Deposit from my bank account?
Yes, you can pay by direct deposit from your bank account. 'Activation' of your listing can take up to 12 hours using this method. For faster 'Activation', you may send us your bank receipt

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PayPal doesn't seem to be online, what can I do to pay for my dress listing or other sale item listing?
If PayPal is offline or not operational, you may use our Direct Deposit option for payment of your sale item listing or dress listing. This option is available within your Sales Console.

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I have signed up, but I keep getting redirected to a page that says Duplicate User?
Your email address is already registered in our database. Use that account to manage your sales listings. You can recover your password by going to our Login Page

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I cannot seem to setup an account, I keep getting an error?
Check that you have cookies enabled on your web browser. Our server uses a cookie (memory file), to communicate effectively with your PC or MAC. If you have cookies disabled on your browser, the communication between us and you will not work

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Will my phone number be displayed with my dress listing?
No. We highly recommend that you do not type your phone number into your dress description field. Potential buyers will contact you using the Email form located within your listing

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How do I pay for my ad?
You can pay for your advertisment by using your credit card (mastercard or visa) via Paypal. You will need to login to your account to pay. You can login here

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Does Smart Bride organise the freight for goods purchased?
No. The freight for wedding products and goods purchased is between the supplier and the buyer. In some cases, you will need to organise your own freight, or even prefer to use your own carrier

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I am trying to purchase a product, but my credit card type is not accepted by the supplier?
Most of the suppliers we use will accept Mastercard or Visa, but from time to time you may be trying to purchase an item from a supplier who accepts only local credit cards.

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How can I find exactly where a vendor is located?
Our second hand wedding items section only displays the 'state' in which the vendor is located. If you need to know the exact location of the vendor, you will need to contact them using the Enquiry form located next to their ad

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What does the red sale tag mean next to a listing?
Th red sale tag is used to highlight our 'exclusive collection' of second hand dresses. These are listings that have been optimised for higher exposure.

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Are the products at Smart Bride guaranteed?
The products listed at Smart Bride are issued with a suppliers guarantee of quality. If you are unhappy with anything to do with the product, you can contact the supplier directly using the details on your receipt, deliver slip or invoice statement

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