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Dresses

Can I upload images of my dress?
Yes, you can send your images to our support team and we will render and resize them for you

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Dresses

Why haven't my dress images been uploaded?
Your dress images haven't been uploaded because you either haven't paid for your listing, or we have not yet receved notification of payment from either your bank or Paypal

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Rings

Why haven't my ring images been uploaded?
Your ring images haven't been uploaded because you either haven't paid for your listing, or we have not yet receved notification of payment from either your bank or Paypal

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General

How long does it take before my images are uploaded?
Allow a few hours for our support team to render, resize and upload

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Dresses

What does More images available on Request mean?
When a listing displays the tag 'More images available on Request', it means that the displayed images are just a preview of the available images

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Dresses

Can I Use Internet Sourced and Copyrighted Images?
Copyrighted images are images that have 'prior legal ownership'. Copyright and ownership (with relation to images) is more simply defined as 'the first person' to date stamp a particular image. If you are using images that have been copied from the Internet, make sure that you have prior permission to do so. 'Smart Bride International' does not take any responsibility for images that violate copyright law. We assume in all instances that you have obtained 'prior permission' before submitting your images to 'Smart Bride International'

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Business

Can I add images to my listing?
Yes, you get five (5) free images and can increase to more if required

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Dresses

How do I recover my listing if it has been removed, or if it's beyond the 12 hour payment deadline?
You will need to setup your listing again, including uploading / submitting all images. Make sure you make a payment as soon as you can, this will notify our server that your listing is legitimate.

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Rings

What if I require more than 3 images of my ring?
If you require more than 3 images, select an image gallery from within your Sales Console once you setup your listing. You can choose from a 6, 9, or 12 image gallery.

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Wedding Directory

Where do I find wedding Dress Preservation?
You will find wedding dress preservation here

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Dresses

I am a dress supplier. Can I advertise my dresses on your site?
Yes, dress makers, coutures and retailers are all welcome to advertise dresses.

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Dresses

What does Dress can be Tried On (Change area available) mean?
When a listing displays the tag 'Dress can be Tried On (Change area available)', means the vendor selling the dress has a room set aside for trying on the dress

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Rings

Can I upload images of my ring?
Yes, once you have listed your ring you can submit up to 3 images of your ring to our support team. Our support team will render and resize your images for you.

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Dresses

What does Dress comes with Receipts mean?
When a listing displays the tag 'Dress comes with Receipts', it means the vendor can supply proof of purchase and often, dress authenticity

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Dresses

What does Dress comes with matching Fascinator mean?
When a listing displays the tag 'Dress comes with matching Fascinator', it means that the vendor is prepared to sell you a fascinator with the dress

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Dresses

What does Dress comes with matching Shrug mean?
When a listing displays the tag 'Dress comes with matching Shrug', it means that the vendor is prepared to sell you a shrug with the dress

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Dresses

What does Dress comes with matching Shoes mean?
When a listing displays the tag 'Dress comes with matching Shoes', means that the vendor is prepared to sell you shoes with the dress

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Dresses

What does Dress comes with matching Shawl mean?
When a listing displays the tag 'Dress comes with matching Shawl', it means that the vendor is prepared to sell you a shawl with the dress

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Dresses

What does Dress has been Dry Cleaned mean?
When a listing displays the tag 'Dress has been Dry Cleaned', it means the dress is clean and ready for sale.

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Dresses

What does Dress comes with matching Jewellery mean?
When a listing displays the tag 'Dress comes with matching Jewellery', it means that the vendor is prepared to sell you jewellery with the dress

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Dresses

What does Dress comes from a Smoke Free Environment mean?
When a listing displays the tag 'Dress comes from a Smoke Free Environment', means that the dress will not be tainted by the smell or discolour caused by cigarette smoke

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Dresses

What does Dress comes with matching Wrap mean?
When a listing displays the tag 'Dress comes with matching Wrap', it means that the vendor is prepared to sell you a wrap with the dress

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Dresses

Why haven't I had any enquiries for my dress?
There are many answers to this question, we suggest you read our wedding dress sales tips

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Dresses

What does Dress can be Tried On mean?
When a listing displays the tag 'Dress can be Tried On', it measn that the vendor will allow you to try-on the dress prior to sale.

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Dresses

What does Dress has Stains mean?
When a listing displays the tag 'Dress has Stains', it means that the dress has marks from makeup, alcohol, grass, dirt, tears or other

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Dresses

What does Dress is Brand New mean?
When a listing displays the tag 'Dress is Brand New', it means the dress has never been worn

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Dresses

What does Dress has been Preserved (Boxed) mean?
When a listing displays the tag 'Dress has been Preserved (Boxed)', it means that the dress has been kept in perfect condition.

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Dresses

What does Dress comes with matching Tiara mean?
When a listing displays the tag 'Dress comes with matching Tiara', it means that the vendor is prepared to sell you a tiara with the dress

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Dresses

What does Dress comes with matching Veil mean?
When a listing displays the tag 'Dress comes with matching Veil', it means that the vendor is prepared to sell you a veil with the dress

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Dresses

Are the second hand dresses listed in Australian or American sizes?
The sizes of the dresses listed in our second hand catalogue are all in Australian measurements

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Dresses

I want to sell my dress, where do I start?
You can quickly setup an account here

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Wedding Catalogue

Does Smart Bride source any wedding products locally?
Yes, we have wedding jewellery, rings, dresses, flowers, pus many more products that are sourced locally

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Dresses

I have a product for sale, where do I login?
You can login here

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Dresses

How many dresses does Smart Bride sell?
Smart Bride sells thousands of dresses every month

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Dresses

Can I list my Dress Until Sold?
Yes, as long as your dress sells before your 12 month listing expires

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Dresses

What do I do if my dress doesn't sell?
You get 12 months in our catalogue initially. If your dress doesn't sell, consider renewing your listing, re-writing your ad, and submitting new images

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Dresses

Why hasn't my dress sold?
There are many reasons why your dress may not have sold. Check that you have submitted high quality images, and that your 'description' is clear and concise. Check that your nominated email address is accessible and that you have 'optimised' your listing

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Dresses

What do I do if I want to try on one of the second hand dresses?
If you would like to try on a second hand or preloved wedding dress, you will need to contact the vendor using the enquiry form located next to their ad

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Dresses

What does Dress can be Tried On (Full length mirror available) mean?
When a listing displays the tag 'Dress can be Tried On (Full length mirror available)', means that the vendo has a mirror suitable to see your full body length

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Dresses

What does Dress has been Altered mean?
When a listing displays the tag 'Dress has been Altered', it means that it has been adjusted to suit the original bride who wore it

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Dresses

Will you issue a refund if my dress doesn't sell?
No. We rarely issue refunds, since most brides selling their wedding dress, will have already read and understood the terms and conditions of our online business

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Dresses

How do I pay for my dress listing or other sale item listing if I don't have a credit card?
If you don't have a credit card (Visa or Mastercard), you can pay for your dress listing or other sale item listing using our Direct Deposit payment option

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Dresses

Are there any additional fees if I sell my dress?
If you sell your dress, there are no additional fees. We charge a flat fee of $24.95 when you sign-up, that is it

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Dresses

What does Dress is Second Hand mean?
When a listing displays the tag 'Dress is Second Hand', it means that the dress has been previously worn. Dresses can sometimes be bought and sold several times previoulsy.

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Dresses

How much should I sell my dress for?
If you are trying to calculate how much to sell your dress for, you need to take into account a number of things. Most importantly, the dress condition, urgency and whether it has been dry cleaned or preserved. Tradtionally, you should be looking to sell your dress anywhere between 50% - 75% of the original cost price

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Rings

Will my ring actually sell?
We list over 90,000 items, some sell and some don't. The best thing to do is maxise your chances of selling by 'optimising' you listing and adding a larger image gallery

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Rings

Why hasn't my ring sold?
There are many reasons why your ring may not have sold. Check that you have submitted high quality images, and that your 'description' is clear and concise. Check that your nominated email address is accessible and that you have 'optimised' your listing

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Rings

What do I do if my ring doesn't sell?
You get 12 months in our catalogue initially. If your ring doesn't sell, consider renewing your listing, re-writing your ad, and submitting new images

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Dresses

Should I blank my face out when submitting images?
Absolutely not. Most of our buyers want to see how you looked on your wedding day wearing the wedding dress you are selling. To maximise the chance of you selling your wedding dress, do not block or blur your face in anyway.

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Dresses

Should I sell my wedding dress?
It is difficult for us to answer this question, however we have provided a guide for you here Should I sell My Wedding Dress

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Dresses

Can I sell additional bridal accessories together with my wedding dress?
If you have accessories, shoes, jewellery, rings, veils, tiaras etc. that are specific to the dress being sold, then we will accept them as part of that listing. If they are not related in anyway to the sale of your dress, then you will need to create an additional listing

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Dresses

What payment options do you offer when setting up dress listings and other sale item listings?
We offer 2 payment options when paying for dress listings or other sale item listings. The options are PayPal or Direct Deposit from your bank account

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Dresses

PayPal doesn't seem to be online, what can I do to pay for my dress listing or other sale item listing?
If PayPal is offline or not operational, you may use our Direct Deposit option for payment of your sale item listing or dress listing. This option is available within your Sales Console.

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Dresses

If I Optimise my Listing, when will it Expire?
Your optimised listing will expire when you have 'sold' your dress. That means you can stay in our catalogue indefinitely, giving you more time to attract the right buyer

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About Smart Bride

Who is Wedding Bride?
Wedding Bride is the smaller sister of Smart Bride. It's primary function is to act as a buy and sell portal for wedding dresses, bridal gowns, and bridal wear

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Dresses

What does the red sale tag mean next to a listing?
Th red sale tag is used to highlight our 'exclusive collection' of second hand dresses. These are listings that have been optimised for higher exposure.

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Dresses

I am selling a second hand item and I don't have red sale tag next to my listing?
The reason you don't see a red sale tag is because your listing has not been optimised for higher exposure. Optimised listngs also appear at the top right hand corner of every dress search. They are rotated randomly to give maximum exposure.

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Dresses

Can I edit my listing whenever I want?
Yes. Simply login to your sales console and edit as required. You can login here

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Dresses

What do I do when my wedding dress sells?
When you sell your item you need to login to your sales console and update your item to show a status of 'Sold'. You can login here

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Dresses

Why Should I Optimise my Listing?
If you are wanting to reach more brides and buyers, then optimising your listing will help you achieve this. Smart Bride gets around 7,000 - 10,000 brides daily (or 200,000 brides monthy), with more than 30% browsing our second hand dress portal.

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Dresses

Will my phone number be displayed with my dress listing?
No. We highly recommend that you do not type your phone number into your dress description field. Potential buyers will contact you using the Email form located within your listing

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Dresses

How do I pay for my ad?
You can pay for your advertisment by using your credit card (mastercard or visa) via Paypal. You will need to login to your account to pay. You can login here

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Rings

Should I pay for my listing before I upload my images?
Yes

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Dresses

When I list my dress or other item for sale, will my name be displayed?
No. To protect your identity, your name is never displayed with your listing. Neither is your phone number or exact location

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Dresses

How do I setup my dress listing?
Once you complete our simple account setup process, you will login to your sales console and begin setting up your listing

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Dresses

How much will it cost to list my dress?
$24.95

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Dresses

How long will my dress be listed for?
For 12 months or when it sells, whichever comes first

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Dresses

Where do I start if I want to sell my dress?
Use our online form to quickly setup your account and being collecting enquiries

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Dresses

If I list my wedding dress for sale, how long will it take before it is online?
Your account will be online instantly. Sales items are activated as soon as payment is received. Activation of sales items can take up to several hours to be activated

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Dresses

Can I use my credit card to pay for my dress listing?
Yes, we accept major credit cards Visa or Mastercard

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Dresses

Should I negotiate the price of my dress with a potential buyer?
If you are prepared to negotiate a better price for your sale item, then it is more likely you will sell it. Potential buyers are looking for a bargain, so try to be flexible with what you will accept

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