Does Smart Bride offer a 'Return Policy' for second hand items?
All negotiations are strictly between the venor and the buyer, including goods return and refunds

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Does Smart Bride offer a Goods Return Policy for goods that are damaged or undelivered?
All the suppliers we source our products from have a 'Goods Return Policy'

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Does Smart Bride get involved in the sale negotiation of second hand items?
No. All negotiations are strictly between the vendor and the buyer

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Are the second hand dresses listed in Australian or American sizes?
The sizes of the dresses listed in our second hand catalogue are all in Australian measurements

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How many rings does Smart Bride sell?
Smart Bride sells thousands of rings and jewellery items every month

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Who organises the freight on second hand items?
Freight is organised by the vendor if delivery is included. Freight is organised by the buyer if deliver is not included

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Can I phone a vendor who is selling a second hand item?
No. However, you may contact the vendor via the enquiry form next to their listing and request their phone number. Most of the time you will enter your phone number, and the vendor will call you

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Does Smart Bride offer discounts for products that are purchased in bulk?
If you would like to purchase any of our listed products in bulk, please talk to our suppliers directly. In some cases you will be able to negotiate a more suitable price, based on quantity purchased

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What do I do if I want to try on one of the second hand dresses?
If you would like to try on a second hand or preloved wedding dress, you will need to contact the vendor using the enquiry form located next to their ad

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What does Dress is Second Hand mean?
When a listing displays the tag 'Dress is Second Hand', it means that the dress has been previously worn. Dresses can sometimes be bought and sold several times previoulsy.

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What happens when I Optimise my listing?
Whan you Optimise your listing your sale item will be listed on thousands of pages throughout Smart Bride, giving you massive exposure and more potential buyers

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How do I know if Smart Bride is a good place to sell my ring?
Smart Bride has been listed in the Top 20 Australian websites by Hitwise - Click here

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Why Should I Optimise my Listing?
If you are wanting to reach more brides and buyers, then optimising your listing will help you achieve this. Smart Bride gets around 7,000 - 10,000 brides daily (or 200,000 brides monthy), with more than 30% browsing our second hand dress portal.

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How reputable is Smart Bride?
Smart Bride was recently in Australia's top 20 websites by 'Hitwise'

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Who owns Smart Bride?
Smart Bride is currently owned an operated by a private business

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How many dresses does Smart Bride sell?
Smart Bride sells thousands of dresses every month

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What is the primary function of Smart Bride's website?
To offer a range of unique and interesting products, services and ideas for today's busy Internet savvy bride-to-be

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What payment options do you offer when setting up dress listings and other sale item listings?
We offer 2 payment options when paying for dress listings or other sale item listings. The options are PayPal or Direct Deposit from your bank account

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Is Smart Bride affiliated with any other websites or businesses?
Yes. Smart Bride operates Wedding Bride (Australia), Sellbuyweddingdresses.com.au (Australia), Sellbuyweddingdresses.co.uk (UK), Sellbuyweddingdresses.com (US)

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Why does Smart Bride sometimes list products where the supplier does not accept Mastercard or Visa?
A percentage of Smart Bride's traffic is international, so it is important that there are products available for these customers

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I am selling a second hand item and I don't have red sale tag next to my listing?
The reason you don't see a red sale tag is because your listing has not been optimised for higher exposure. Optimised listngs also appear at the top right hand corner of every dress search. They are rotated randomly to give maximum exposure.

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Can I sell my other jewellery items at Smart Bride?
Yes

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Why does Smart Bride list wedding products from the United States of America?
Smart Bride lists products from the USA, to offer local brides-to-be and potential wedding guests, unique products that are not otherwise available in Australia. All products at Smart Bride are carefully selected prior to being made available for sale in Australia

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Can I Use Internet Sourced and Copyrighted Images?
Copyrighted images are images that have 'prior legal ownership'. Copyright and ownership (with relation to images) is more simply defined as 'the first person' to date stamp a particular image. If you are using images that have been copied from the Internet, make sure that you have prior permission to do so. 'Smart Bride International' does not take any responsibility for images that violate copyright law. We assume in all instances that you have obtained 'prior permission' before submitting your images to 'Smart Bride International'

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What is Smart Bride's special 3 for 1 deal?
Our special 3 for 1 deal is no longer being offered.

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How much does it cost to advertise my wedding business?
We no longer offer business listings

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I haven't yet paid for my listing, and now my username and password is not being recognized?
Our server automatically removes all unpaid accounts after 12 hours. This is done to prevent spam on our network.

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Does Smart Bride stock any wedding products?
Smart Bride is a wholesaler that facilitates the movement of wedding products between the supplier and the buyer

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Are email enquiries monitored by Smart Bride?
Yes. Every email originating from Smart Bride is checked for authenticity by our support team

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I see the name 'Wysiwyg Online Pty Ltd', is this company associated with 'Smart Bride'?
Yes. Smart Bride used to be a subsidiary of Wysiwyg Online Pty Ltd, but is now a privately owned and operated entity

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How many wedding product lines does 'Smart Bride' promote?
Smart Bride has over 90,500 wedding products lines, making us one of the largest suppliers of wedding products online in Australia

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The supplier I am trying to purchase a product from does not ship internationally. What do I do?
If a supplier does not ship internationally, simply organise your own freight. The best option is usually FedEx

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Does Smart Bride provide web site design services?
Smart Bride is a team of web developers, not website designers. The difference is that a web site designer builds basic web sites, whereas a devloper builds intelligent web sites

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Does Smart Bride organise the freight for goods purchased?
No. The freight for wedding products and goods purchased is between the supplier and the buyer. In some cases, you will need to organise your own freight, or even prefer to use your own carrier

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Does Smart Bride source any wedding products locally?
Yes, we have wedding jewellery, rings, dresses, flowers, pus many more products that are sourced locally

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Does Smart Bride get involved with the sales process?
No. All sales and negotiation is between the vendor and the buyer. However, we do monitor all traffic and enquiries on our network, to ensure the highest quality of service.

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Does Smart bride take any commission when I sell my ring?
No, once you have listed your ring, there are no other hidden charges or fees

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The goods that I received were either damaged, the wrong colour or type, can I return them?
Yes. All the suppliers who list products at Smart Bride, will replace your goods if there is a notable issue. This may mean that the goods were damaged in transit, the wrong colour or type

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How can I find exactly where a vendor is located?
Our second hand wedding items section only displays the 'state' in which the vendor is located. If you need to know the exact location of the vendor, you will need to contact them using the Enquiry form located next to their ad

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What is Smart Bride's phone number, I can't find it anywhere?
For security reasons, we do not display our phone number or location, however you my contact us directly here

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Can I use Smart Bride's advertiser 'enquiry forms' to solicit business?
Absolutely not. Using Smart Bride's 'enquiry forms' for soliciting business is strictly prohibited. The team at Smart Bride monitors every email that originates from our server

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How many sale items can I add?
There is no limit to the amount of sale items you can add. Each item will be charged at the standard rate of $24.95

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What payment options do you offer when paying for my listing?
You can by either Visa, MasterCard or EFT (Direct Deposit)

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What does ONO mean?
ONO means 'or nearest offer'. It is appended to a price, when the buyer is prepared to negotiate

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Why are all the wedding accessories and products in US dollars?
Because we source all of our wedding store items from the United States of America. We list the suppliers who we believe offer the highest quality and the best range of wedding items.

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I want to talk directly to a sales consultant at Smart Bride, how do I do this?
Smart Bride is 100% Internet based offering a 24 hour per day technical support service. If you need to talk with a sales or technical consultant, please contact us here

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What is 'Smart Bride's' mission statement?
Our mission statement is 'to create something unique, to continue to be innovative and most of all, to provide a service that is of value'

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Has 'Smart Bride' designed any third-party web sites?
Yes. We are developers of numerous web sites including, Bridalexpos.com.au, Weddingdecorations.com.au and 1800bridal.com.au

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Why doesn't Smart Bride list product catalogue prices in Australian dollars?
This is due to the ever changing exchange rate between Australia and the USA. It is simply too difficult to administer the updated prices

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What does the red sale tag mean next to a listing?
Th red sale tag is used to highlight our 'exclusive collection' of second hand dresses. These are listings that have been optimised for higher exposure.

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Can I Optimise my Listing?
Yes. We charge $7.95 AUD to upgrade your listing to an exlusive or premium ad. This gives you maximum exposure in our online second hand catalogue.

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Where is Smart Bride located?
Melbourne, Australia

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How long has Smart Bride been trading online?
Since August 2005

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Can I publish an article at Smart Bride?
Yes. We regularly publish submitted content in our editorial section

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Are the products at Smart Bride guaranteed?
The products listed at Smart Bride are issued with a suppliers guarantee of quality. If you are unhappy with anything to do with the product, you can contact the supplier directly using the details on your receipt, deliver slip or invoice statement

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Where do I find the online superstore at Smart Bride?
If you are looking for our online wedding superstore click here

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How long will my ring be listed at Smart Bride?
Your ring will be listed for 12 months or until it sells, whichever comes first

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I still cannot see my sale item in my Console?
Once you have added an item for sale, you must select Save. This will return you to your main sales Console, and refresh the screen to show your latest additions and updates. Sometimes you may see a prompt asking you to Retry. If this happens, you must select Retry

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How many buyers do you attract each day?
We currently have over 10,000 brides-to-be and potential buyers on an average day

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How many hits does Wedding Bride achieve?
Wedding Bride achieves about 2,000 hits daily, however since it is still relatively new, it's hit rate is increasing rapidly

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Who is Wedding Bride?
Wedding Bride is the smaller sister of Smart Bride. It's primary function is to act as a buy and sell portal for wedding dresses, bridal gowns, and bridal wear

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Why haven't I had any enquiries for my dress?
There are many answers to this question, we suggest you read our wedding dress sales tips

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Are there any additional fees if I sell my ring, jewellery or other items ?
If you sell your ring, jewellery and other items, there are no additional fees. We charge a flat fee of $24.95 when you sign-up, that is it.

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How do I pay for my dress listing or other sale item listing if I don't have a credit card?
If you don't have a credit card (Visa or Mastercard), you can pay for your dress listing or other sale item listing using our Direct Deposit payment option

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Who is 1800Bridal?
1800Bridal is a relatively new wedding directory, offering a range of wedding services, products and related items. It is managed and promoted by the team at Bridal Events Australia

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Will you issue a refund if my dress doesn't sell?
No. We rarely issue refunds, since most brides selling their wedding dress, will have already read and understood the terms and conditions of our online business

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I added a sale item to my console, but it is not displaying?
If your listing does not appear after you select Save, or is not displaying in your sales console for any other reason, try selecting your F5 key at the top of your keyboard. This will cause the page to refresh and your listing should be displayed

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Can I type a web site address linking to an item I am wanting to sell?
No, we do not allow the use of URL's in our listings

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Can I get any wedding store item on your site shipped to my local destination?
Yes, our suppliers all use either FedEx or UPS as their preferred courier. They will ship virtually anywhere, and fast too.

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What does Dress has been Altered mean?
When a listing displays the tag 'Dress has been Altered', it means that it has been adjusted to suit the original bride who wore it

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Is there a discount for listing multiple sale items?
No

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When I list my dress or other item for sale, will my name be displayed?
No. To protect your identity, your name is never displayed with your listing. Neither is your phone number or exact location

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When adding an item for sale, can I use HTML to make my listing stand-out?
No. Listings that use HTML will be edited or removed

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When adding an item for sale, can I type my phone number in the description field?
For security reasons, it is highly recommended that you do not type your phone number into the description field. Our editors will remove any phone numbers that are included with your descriptive content, in the interests of protecting and securing your online identity

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What is a high exposure listing?
A high exposure listing is an 'optimised' listing. This means that it is displayed at 'Smart Bride' in many more places and more often, than a standard listing.

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I selected a product item, and it said that is was either out of stock, or the page was no longer available. What do I do?
Smart Bride has no control over whether a product is in or out of stock. The best solution is to try to contact the merchant or supplier directly

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I have paid for my account but it hasn't been activated?
Activation of sales items can take up to several hours due to variances in web traffic. Once you have received a confirmation of payment from Paypal, your sale item will be activated shortly

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What do I do when my wedding dress sells?
When you sell your item you need to login to your sales console and update your item to show a status of 'Sold'. You can login here

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I am not being notified of enquiries in my Sales Console. Why?
This ususually means that your enquiries have been sent to your Junk Mail Folder. You need to login into your mail account and select Smart Bride as a Trusted sender

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If I list my wedding dress for sale, how long will it take before it is online?
Your account will be online instantly. Sales items are activated as soon as payment is received. Activation of sales items can take up to several hours to be activated

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PayPal doesn't seem to be online, what can I do to pay for my dress listing or other sale item listing?
If PayPal is offline or not operational, you may use our Direct Deposit option for payment of your sale item listing or dress listing. This option is available within your Sales Console.

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Why does my listing display more enquiries than I have in my Console?
This is because our team has removed the other enquiries, having deemed them as spam or malicious

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What does NEG mean?
NEG is short for 'negotiable'. It is appended to a price, when the buyer is prepared to negotiate

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What does Dress comes with matching Jewellery mean?
When a listing displays the tag 'Dress comes with matching Jewellery', it means that the vendor is prepared to sell you jewellery with the dress

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What does Dress comes with matching Shrug mean?
When a listing displays the tag 'Dress comes with matching Shrug', it means that the vendor is prepared to sell you a shrug with the dress

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What does Dress comes with matching Shoes mean?
When a listing displays the tag 'Dress comes with matching Shoes', means that the vendor is prepared to sell you shoes with the dress

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What does More images available on Request mean?
When a listing displays the tag 'More images available on Request', it means that the displayed images are just a preview of the available images

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What does Dress comes with Receipts mean?
When a listing displays the tag 'Dress comes with Receipts', it means the vendor can supply proof of purchase and often, dress authenticity

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What does Dress comes with matching Fascinator mean?
When a listing displays the tag 'Dress comes with matching Fascinator', it means that the vendor is prepared to sell you a fascinator with the dress

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What does Dress can be Tried On (Change area available) mean?
When a listing displays the tag 'Dress can be Tried On (Change area available)', means the vendor selling the dress has a room set aside for trying on the dress

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What does Dress can be Tried On mean?
When a listing displays the tag 'Dress can be Tried On', it measn that the vendor will allow you to try-on the dress prior to sale.

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Why does my login fail?
Your login may fail if you do not have an account or if you typed an incorrect username or password

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What does Dress comes with matching Wrap mean?
When a listing displays the tag 'Dress comes with matching Wrap', it means that the vendor is prepared to sell you a wrap with the dress

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What does Dress can be Tried On (Full length mirror available) mean?
When a listing displays the tag 'Dress can be Tried On (Full length mirror available)', means that the vendo has a mirror suitable to see your full body length

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What does AUD mean?
AUD simply means that the price listed is in Australian dollars

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What does the US mean after certain wedding products?
This means that the product price is in American dollars

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What does Dress has Stains mean?
When a listing displays the tag 'Dress has Stains', it means that the dress has marks from makeup, alcohol, grass, dirt, tears or other

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What does Dress is Brand New mean?
When a listing displays the tag 'Dress is Brand New', it means the dress has never been worn

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What does Dress has been Preserved (Boxed) mean?
When a listing displays the tag 'Dress has been Preserved (Boxed)', it means that the dress has been kept in perfect condition.

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What does Dress comes with matching Tiara mean?
When a listing displays the tag 'Dress comes with matching Tiara', it means that the vendor is prepared to sell you a tiara with the dress

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What does Dress comes with matching Veil mean?
When a listing displays the tag 'Dress comes with matching Veil', it means that the vendor is prepared to sell you a veil with the dress

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What does Dress comes with matching Shawl mean?
When a listing displays the tag 'Dress comes with matching Shawl', it means that the vendor is prepared to sell you a shawl with the dress

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How long does it take before my images are uploaded?
Allow a few hours for our support team to render, resize and upload

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What does Dress comes from a Smoke Free Environment mean?
When a listing displays the tag 'Dress comes from a Smoke Free Environment', means that the dress will not be tainted by the smell or discolour caused by cigarette smoke

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What does Dress has been Dry Cleaned mean?
When a listing displays the tag 'Dress has been Dry Cleaned', it means the dress is clean and ready for sale.

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I was sending an enquiry using the 'Enquiry Form' and it failed?
The enquiry forms usually fail when an incorrect email address as been entered by either the supplier or a vendor selling an item. The enquiry form can also fail if the vendor or supplier's email address has changed

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I am trying to purchase a product, but my credit card type is not accepted by the supplier?
Most of the suppliers we use will accept Mastercard or Visa, but from time to time you may be trying to purchase an item from a supplier who accepts only local credit cards.

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When I attempt to Add or Edit my listing I get an Error?
If you get an error when adding or editing an item, make sure you haven't copy and pasted text into the 'additional information' field. The additional information field is for manual typed text only

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Will my ring actually sell?
We list over 90,000 items, some sell and some don't. The best thing to do is maxise your chances of selling by 'optimising' you listing and adding a larger image gallery

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Should I negotiate the price of my dress with a potential buyer?
If you are prepared to negotiate a better price for your sale item, then it is more likely you will sell it. Potential buyers are looking for a bargain, so try to be flexible with what you will accept

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Should I sell my wedding dress?
It is difficult for us to answer this question, however we have provided a guide for you here Should I sell My Wedding Dress

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