How long does it take before my images are uploaded?
Allow a few hours for our support team to render, resize and upload

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Why haven't my ring images been uploaded?
Your ring images haven't been uploaded because you either haven't paid for your listing, or we have not yet receved notification of payment from either your bank or Paypal

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Why haven't my dress images been uploaded?
Your dress images haven't been uploaded because you either haven't paid for your listing, or we have not yet receved notification of payment from either your bank or Paypal

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Can I Use Internet Sourced and Copyrighted Images?
Copyrighted images are images that have 'prior legal ownership'. Copyright and ownership (with relation to images) is more simply defined as 'the first person' to date stamp a particular image. If you are using images that have been copied from the Internet, make sure that you have prior permission to do so. 'Smart Bride International' does not take any responsibility for images that violate copyright law. We assume in all instances that you have obtained 'prior permission' before submitting your images to 'Smart Bride International'

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Can I upload images of my dress?
Yes, you can send your images to our support team and we will render and resize them for you

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Can I upload images of my ring?
Yes, once you have listed your ring you can submit up to 3 images of your ring to our support team. Our support team will render and resize your images for you.

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Should I pay for my listing before I upload my images?
Yes

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Can I list my Ring Until Sold?
Yes, as long as your ring sells before your 12 month listing expires

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Can I list my Dress Until Sold?
Yes, as long as your dress sells before your 12 month listing expires

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How much does it cost to advertise my wedding business?
We no longer offer business listings

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What is Smart Bride's special 3 for 1 deal?
Our special 3 for 1 deal is no longer being offered.

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What does More images available on Request mean?
When a listing displays the tag 'More images available on Request', it means that the displayed images are just a preview of the available images

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The supplier I am trying to purchase a product from does not ship internationally. What do I do?
If a supplier does not ship internationally, simply organise your own freight. The best option is usually FedEx

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I haven't yet paid for my listing, and now my username and password is not being recognized?
Our server automatically removes all unpaid accounts after 12 hours. This is done to prevent spam on our network.

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Can I add images to my listing?
Yes, you get five (5) free images and can increase to more if required

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Can I type a web site address linking to an item I am wanting to sell?
No, we do not allow the use of URL's in our listings

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If I pay for my listing and I am dissatisfied, can I get a refund?
No, we rarely issue refunds

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How long will my ring be listed at Smart Bride?
Your ring will be listed for 12 months or until it sells, whichever comes first

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Can I delete my ring listing if I no longer require it?
You can delete your listing prior to 'Activation'. Once it is 'Activated' you can only mark it as 'Sold'

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How long will my dress be listed for?
For 12 months or when it sells, whichever comes first

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How do I recover my listing if it has been removed, or if it's beyond the 12 hour payment deadline?
You will need to setup your listing again, including uploading / submitting all images. Make sure you make a payment as soon as you can, this will notify our server that your listing is legitimate.

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How long has Smart Bride been trading online?
Since August 2005

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How long will my business be listed for?
Your business will be listed for 12 months

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How long will it take for my goods to be delivered?
The length of time taken for your goods to be delivered will vary depending on stock availablility, and the courier service used by the supplier. Somewhere between 7 - 14 days is acceptable. You may also choose to use an expedited delivery service

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Should I blank my face out when submitting images?
Absolutely not. Most of our buyers want to see how you looked on your wedding day wearing the wedding dress you are selling. To maximise the chance of you selling your wedding dress, do not block or blur your face in anyway.

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What if I require more than 3 images of my ring?
If you require more than 3 images, select an image gallery from within your Sales Console once you setup your listing. You can choose from a 6, 9, or 12 image gallery.

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I am a dress supplier. Can I advertise my dresses on your site?
Yes, dress makers, coutures and retailers are all welcome to advertise dresses.

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I am trying to purchase a product, but my credit card type is not accepted by the supplier?
Most of the suppliers we use will accept Mastercard or Visa, but from time to time you may be trying to purchase an item from a supplier who accepts only local credit cards.

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I am selling a second hand item and I don't have red sale tag next to my listing?
The reason you don't see a red sale tag is because your listing has not been optimised for higher exposure. Optimised listngs also appear at the top right hand corner of every dress search. They are rotated randomly to give maximum exposure.

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I am not being notified of enquiries in my Sales Console. Why?
This ususually means that your enquiries have been sent to your Junk Mail Folder. You need to login into your mail account and select Smart Bride as a Trusted sender

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I selected a product item, and it said that is was either out of stock, or the page was no longer available. What do I do?
Smart Bride has no control over whether a product is in or out of stock. The best solution is to try to contact the merchant or supplier directly

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Why does Smart Bride sometimes list products where the supplier does not accept Mastercard or Visa?
A percentage of Smart Bride's traffic is international, so it is important that there are products available for these customers

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If I list my wedding dress for sale, how long will it take before it is online?
Your account will be online instantly. Sales items are activated as soon as payment is received. Activation of sales items can take up to several hours to be activated

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I added a sale item to my console, but it is not displaying?
If your listing does not appear after you select Save, or is not displaying in your sales console for any other reason, try selecting your F5 key at the top of your keyboard. This will cause the page to refresh and your listing should be displayed

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What does Dress comes with Receipts mean?
When a listing displays the tag 'Dress comes with Receipts', it means the vendor can supply proof of purchase and often, dress authenticity

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What does Dress comes with matching Fascinator mean?
When a listing displays the tag 'Dress comes with matching Fascinator', it means that the vendor is prepared to sell you a fascinator with the dress

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Why hasn't my ring sold?
There are many reasons why your ring may not have sold. Check that you have submitted high quality images, and that your 'description' is clear and concise. Check that your nominated email address is accessible and that you have 'optimised' your listing

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What does Dress can be Tried On (Change area available) mean?
When a listing displays the tag 'Dress can be Tried On (Change area available)', means the vendor selling the dress has a room set aside for trying on the dress

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What does Dress comes with matching Jewellery mean?
When a listing displays the tag 'Dress comes with matching Jewellery', it means that the vendor is prepared to sell you jewellery with the dress

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What do I do if my dress doesn't sell?
You get 12 months in our catalogue initially. If your dress doesn't sell, consider renewing your listing, re-writing your ad, and submitting new images

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What does Dress is Second Hand mean?
When a listing displays the tag 'Dress is Second Hand', it means that the dress has been previously worn. Dresses can sometimes be bought and sold several times previoulsy.

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What does Dress comes with matching Shrug mean?
When a listing displays the tag 'Dress comes with matching Shrug', it means that the vendor is prepared to sell you a shrug with the dress

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Will my ring actually sell?
We list over 90,000 items, some sell and some don't. The best thing to do is maxise your chances of selling by 'optimising' you listing and adding a larger image gallery

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What does Dress comes with matching Shoes mean?
When a listing displays the tag 'Dress comes with matching Shoes', means that the vendor is prepared to sell you shoes with the dress

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What does Dress has been Dry Cleaned mean?
When a listing displays the tag 'Dress has been Dry Cleaned', it means the dress is clean and ready for sale.

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How many hits does Wedding Bride achieve?
Wedding Bride achieves about 2,000 hits daily, however since it is still relatively new, it's hit rate is increasing rapidly

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Does Smart Bride offer discounts for products that are purchased in bulk?
If you would like to purchase any of our listed products in bulk, please talk to our suppliers directly. In some cases you will be able to negotiate a more suitable price, based on quantity purchased

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What does ONO mean?
ONO means 'or nearest offer'. It is appended to a price, when the buyer is prepared to negotiate

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What does NEG mean?
NEG is short for 'negotiable'. It is appended to a price, when the buyer is prepared to negotiate

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Does Smart Bride provide web site design services?
Smart Bride is a team of web developers, not website designers. The difference is that a web site designer builds basic web sites, whereas a devloper builds intelligent web sites

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Why does Smart Bride list wedding products from the United States of America?
Smart Bride lists products from the USA, to offer local brides-to-be and potential wedding guests, unique products that are not otherwise available in Australia. All products at Smart Bride are carefully selected prior to being made available for sale in Australia

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How many dresses does Smart Bride sell?
Smart Bride sells thousands of dresses every month

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How many wedding product lines does 'Smart Bride' promote?
Smart Bride has over 90,500 wedding products lines, making us one of the largest suppliers of wedding products online in Australia

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What does Dress comes with matching Shawl mean?
When a listing displays the tag 'Dress comes with matching Shawl', it means that the vendor is prepared to sell you a shawl with the dress

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What does Dress comes from a Smoke Free Environment mean?
When a listing displays the tag 'Dress comes from a Smoke Free Environment', means that the dress will not be tainted by the smell or discolour caused by cigarette smoke

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Why does my listing display more enquiries than I have in my Console?
This is because our team has removed the other enquiries, having deemed them as spam or malicious

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Does Smart Bride get involved with the sales process?
No. All sales and negotiation is between the vendor and the buyer. However, we do monitor all traffic and enquiries on our network, to ensure the highest quality of service.

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What does AUD mean?
AUD simply means that the price listed is in Australian dollars

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What does Dress comes with matching Wrap mean?
When a listing displays the tag 'Dress comes with matching Wrap', it means that the vendor is prepared to sell you a wrap with the dress

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What do I do if my ring doesn't sell?
You get 12 months in our catalogue initially. If your ring doesn't sell, consider renewing your listing, re-writing your ad, and submitting new images

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What does Dress can be Tried On (Full length mirror available) mean?
When a listing displays the tag 'Dress can be Tried On (Full length mirror available)', means that the vendo has a mirror suitable to see your full body length

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What does Dress has been Altered mean?
When a listing displays the tag 'Dress has been Altered', it means that it has been adjusted to suit the original bride who wore it

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How many rings does Smart Bride sell?
Smart Bride sells thousands of rings and jewellery items every month

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What does Dress can be Tried On mean?
When a listing displays the tag 'Dress can be Tried On', it measn that the vendor will allow you to try-on the dress prior to sale.

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Why does my login fail?
Your login may fail if you do not have an account or if you typed an incorrect username or password

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Does Smart Bride get involved in the sale negotiation of second hand items?
No. All negotiations are strictly between the vendor and the buyer

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Does Smart Bride offer a 'Return Policy' for second hand items?
All negotiations are strictly between the venor and the buyer, including goods return and refunds

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Does Smart Bride stock any wedding products?
Smart Bride is a wholesaler that facilitates the movement of wedding products between the supplier and the buyer

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Does Smart Bride source any wedding products locally?
Yes, we have wedding jewellery, rings, dresses, flowers, pus many more products that are sourced locally

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What does the US mean after certain wedding products?
This means that the product price is in American dollars

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Does Smart Bride organise the freight for goods purchased?
No. The freight for wedding products and goods purchased is between the supplier and the buyer. In some cases, you will need to organise your own freight, or even prefer to use your own carrier

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Does Smart Bride offer a Goods Return Policy for goods that are damaged or undelivered?
All the suppliers we source our products from have a 'Goods Return Policy'

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What does Dress has Stains mean?
When a listing displays the tag 'Dress has Stains', it means that the dress has marks from makeup, alcohol, grass, dirt, tears or other

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What does Dress is Brand New mean?
When a listing displays the tag 'Dress is Brand New', it means the dress has never been worn

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What does Dress has been Preserved (Boxed) mean?
When a listing displays the tag 'Dress has been Preserved (Boxed)', it means that the dress has been kept in perfect condition.

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Why hasn't my dress sold?
There are many reasons why your dress may not have sold. Check that you have submitted high quality images, and that your 'description' is clear and concise. Check that your nominated email address is accessible and that you have 'optimised' your listing

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What does Dress comes with matching Tiara mean?
When a listing displays the tag 'Dress comes with matching Tiara', it means that the vendor is prepared to sell you a tiara with the dress

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What does Dress comes with matching Veil mean?
When a listing displays the tag 'Dress comes with matching Veil', it means that the vendor is prepared to sell you a veil with the dress

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What does the red sale tag mean next to a listing?
Th red sale tag is used to highlight our 'exclusive collection' of second hand dresses. These are listings that have been optimised for higher exposure.

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Does Smart bride take any commission when I sell my ring?
No, once you have listed your ring, there are no other hidden charges or fees

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