How reputable is Smart Bride?
Smart Bride was recently in Australia's top 20 websites by 'Hitwise'

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Who is FedEx?
FedEx is an international courier service, and is an extremely reputable and reliable service provider

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How do I know if Smart Bride is a good place to sell my ring?
Smart Bride has been listed in the Top 20 Australian websites by Hitwise - Click here

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Who owns Smart Bride?
Smart Bride is currently owned an operated by a private business

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How many rings does Smart Bride sell?
Smart Bride sells thousands of rings and jewellery items every month

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How many dresses does Smart Bride sell?
Smart Bride sells thousands of dresses every month

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Why does Smart Bride sometimes list products where the supplier does not accept Mastercard or Visa?
A percentage of Smart Bride's traffic is international, so it is important that there are products available for these customers

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Is Smart Bride affiliated with any other websites or businesses?
Yes. Smart Bride operates Wedding Bride (Australia), Sellbuyweddingdresses.com.au (Australia), Sellbuyweddingdresses.co.uk (UK), Sellbuyweddingdresses.com (US)

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Who is UPS?
UPS stands for United Parcel Service, and is an extremely reputable and reliable courier service, delivering goods to over 200 countries globally

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Are email enquiries monitored by Smart Bride?
Yes. Every email originating from Smart Bride is checked for authenticity by our support team

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What happens when I Optimise my listing?
Whan you Optimise your listing your sale item will be listed on thousands of pages throughout Smart Bride, giving you massive exposure and more potential buyers

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Does Smart Bride stock any wedding products?
Smart Bride is a wholesaler that facilitates the movement of wedding products between the supplier and the buyer

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How many wedding product lines does 'Smart Bride' promote?
Smart Bride has over 90,500 wedding products lines, making us one of the largest suppliers of wedding products online in Australia

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I see the name 'Wysiwyg Online Pty Ltd', is this company associated with 'Smart Bride'?
Yes. Smart Bride used to be a subsidiary of Wysiwyg Online Pty Ltd, but is now a privately owned and operated entity

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Why does Smart Bride list wedding products from the United States of America?
Smart Bride lists products from the USA, to offer local brides-to-be and potential wedding guests, unique products that are not otherwise available in Australia. All products at Smart Bride are carefully selected prior to being made available for sale in Australia

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Can I use Smart Bride's advertiser 'enquiry forms' to solicit business?
Absolutely not. Using Smart Bride's 'enquiry forms' for soliciting business is strictly prohibited. The team at Smart Bride monitors every email that originates from our server

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Why Should I Optimise my Listing?
If you are wanting to reach more brides and buyers, then optimising your listing will help you achieve this. Smart Bride gets around 7,000 - 10,000 brides daily (or 200,000 brides monthy), with more than 30% browsing our second hand dress portal.

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Can I Use Internet Sourced and Copyrighted Images?
Copyrighted images are images that have 'prior legal ownership'. Copyright and ownership (with relation to images) is more simply defined as 'the first person' to date stamp a particular image. If you are using images that have been copied from the Internet, make sure that you have prior permission to do so. 'Smart Bride International' does not take any responsibility for images that violate copyright law. We assume in all instances that you have obtained 'prior permission' before submitting your images to 'Smart Bride International'

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How many buyers do you attract each day?
We currently have over 10,000 brides-to-be and potential buyers on an average day

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Who is Wedding Bride?
Wedding Bride is the smaller sister of Smart Bride. It's primary function is to act as a buy and sell portal for wedding dresses, bridal gowns, and bridal wear

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How many hits does Wedding Bride achieve?
Wedding Bride achieves about 2,000 hits daily, however since it is still relatively new, it's hit rate is increasing rapidly

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What does Dress has been Altered mean?
When a listing displays the tag 'Dress has been Altered', it means that it has been adjusted to suit the original bride who wore it

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Will you issue a refund if my dress doesn't sell?
No. We rarely issue refunds, since most brides selling their wedding dress, will have already read and understood the terms and conditions of our online business

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What is the primary function of Smart Bride's website?
To offer a range of unique and interesting products, services and ideas for today's busy Internet savvy bride-to-be

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I selected a product item, and it said that is was either out of stock, or the page was no longer available. What do I do?
Smart Bride has no control over whether a product is in or out of stock. The best solution is to try to contact the merchant or supplier directly

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Does Smart Bride provide web site design services?
Smart Bride is a team of web developers, not website designers. The difference is that a web site designer builds basic web sites, whereas a devloper builds intelligent web sites

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What is a high exposure listing?
A high exposure listing is an 'optimised' listing. This means that it is displayed at 'Smart Bride' in many more places and more often, than a standard listing.

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I want to talk directly to a sales consultant at Smart Bride, how do I do this?
Smart Bride is 100% Internet based offering a 24 hour per day technical support service. If you need to talk with a sales or technical consultant, please contact us here

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I am not being notified of enquiries in my Sales Console. Why?
This ususually means that your enquiries have been sent to your Junk Mail Folder. You need to login into your mail account and select Smart Bride as a Trusted sender

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The goods that I received were either damaged, the wrong colour or type, can I return them?
Yes. All the suppliers who list products at Smart Bride, will replace your goods if there is a notable issue. This may mean that the goods were damaged in transit, the wrong colour or type

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Are the products at Smart Bride guaranteed?
The products listed at Smart Bride are issued with a suppliers guarantee of quality. If you are unhappy with anything to do with the product, you can contact the supplier directly using the details on your receipt, deliver slip or invoice statement

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What is Smart Bride's special 3 for 1 deal?
Our special 3 for 1 deal is no longer being offered.

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What is Smart Bride's phone number, I can't find it anywhere?
For security reasons, we do not display our phone number or location, however you my contact us directly here

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I am trying to purchase a product, but my credit card type is not accepted by the supplier?
Most of the suppliers we use will accept Mastercard or Visa, but from time to time you may be trying to purchase an item from a supplier who accepts only local credit cards.

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The supplier I am trying to purchase a product from does not ship internationally. What do I do?
If a supplier does not ship internationally, simply organise your own freight. The best option is usually FedEx

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Why doesn't Smart Bride list product catalogue prices in Australian dollars?
This is due to the ever changing exchange rate between Australia and the USA. It is simply too difficult to administer the updated prices

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What is 'Smart Bride's' mission statement?
Our mission statement is 'to create something unique, to continue to be innovative and most of all, to provide a service that is of value'

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Has 'Smart Bride' designed any third-party web sites?
Yes. We are developers of numerous web sites including, Bridalexpos.com.au, Weddingdecorations.com.au and 1800bridal.com.au

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Can I publish an article at Smart Bride?
Yes. We regularly publish submitted content in our editorial section

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Does Smart Bride get involved in the sale negotiation of second hand items?
No. All negotiations are strictly between the vendor and the buyer

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Does Smart Bride offer a 'Return Policy' for second hand items?
All negotiations are strictly between the venor and the buyer, including goods return and refunds

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How long has Smart Bride been trading online?
Since August 2005

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I am selling a second hand item and I don't have red sale tag next to my listing?
The reason you don't see a red sale tag is because your listing has not been optimised for higher exposure. Optimised listngs also appear at the top right hand corner of every dress search. They are rotated randomly to give maximum exposure.

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I am a dress supplier. Can I advertise my dresses on your site?
Yes, dress makers, coutures and retailers are all welcome to advertise dresses.

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Does Smart Bride get involved with the sales process?
No. All sales and negotiation is between the vendor and the buyer. However, we do monitor all traffic and enquiries on our network, to ensure the highest quality of service.

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Does Smart Bride source any wedding products locally?
Yes, we have wedding jewellery, rings, dresses, flowers, pus many more products that are sourced locally

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Does Smart Bride organise the freight for goods purchased?
No. The freight for wedding products and goods purchased is between the supplier and the buyer. In some cases, you will need to organise your own freight, or even prefer to use your own carrier

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Does Smart Bride offer a Goods Return Policy for goods that are damaged or undelivered?
All the suppliers we source our products from have a 'Goods Return Policy'

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Where is Smart Bride located?
Melbourne, Australia

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Can I sell my other jewellery items at Smart Bride?
Yes

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Does Smart Bride offer discounts for products that are purchased in bulk?
If you would like to purchase any of our listed products in bulk, please talk to our suppliers directly. In some cases you will be able to negotiate a more suitable price, based on quantity purchased

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Where do I find the online superstore at Smart Bride?
If you are looking for our online wedding superstore click here

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Can I type a web site address linking to an item I am wanting to sell?
No, we do not allow the use of URL's in our listings

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Does Smart bride take any commission when I sell my ring?
No, once you have listed your ring, there are no other hidden charges or fees

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If I pay for my listing and I am dissatisfied, can I get a refund?
No, we rarely issue refunds

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How long will my ring be listed at Smart Bride?
Your ring will be listed for 12 months or until it sells, whichever comes first

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