The goods that I received were either damaged, the wrong colour or type, can I return them?
Yes. All the suppliers who list products at Smart Bride, will replace your goods if there is a notable issue. This may mean that the goods were damaged in transit, the wrong colour or type

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Does Smart Bride offer a Goods Return Policy for goods that are damaged or undelivered?
All the suppliers we source our products from have a 'Goods Return Policy'

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Does Smart Bride offer a 'Return Policy' for second hand items?
All negotiations are strictly between the venor and the buyer, including goods return and refunds

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How do I receive enquiries for my ring?
You will receive enquiries via the 'Enquiry' form located within your listing

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Why haven't my ring images been uploaded?
Your ring images haven't been uploaded because you either haven't paid for your listing, or we have not yet receved notification of payment from either your bank or Paypal

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Why haven't my dress images been uploaded?
Your dress images haven't been uploaded because you either haven't paid for your listing, or we have not yet receved notification of payment from either your bank or Paypal

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Can I type a web site address linking to an item I am wanting to sell?
No, we do not allow the use of URL's in our listings

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What payment options do you offer when paying for my listing?
You can by either Visa, MasterCard or EFT (Direct Deposit)

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Can I get any wedding store item on your site shipped to my local destination?
Yes, our suppliers all use either FedEx or UPS as their preferred courier. They will ship virtually anywhere, and fast too.

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Why does my login fail?
Your login may fail if you do not have an account or if you typed an incorrect username or password

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I am trying to purchase a product, but my credit card type is not accepted by the supplier?
Most of the suppliers we use will accept Mastercard or Visa, but from time to time you may be trying to purchase an item from a supplier who accepts only local credit cards.

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I would like to purchase a product but I don't have a credit card. What do I do?
Without a Mastercard or Visa credit card, it will be extremely difficult for you to purchase goods from our product catalogue

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What is Expedited delivery?
Expedited delivery simply means that your goods can be delivered faster. Think of it as a priority delivery service.

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Who is UPS?
UPS stands for United Parcel Service, and is an extremely reputable and reliable courier service, delivering goods to over 200 countries globally

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How long will it take for my goods to be delivered?
The length of time taken for your goods to be delivered will vary depending on stock availablility, and the courier service used by the supplier. Somewhere between 7 - 14 days is acceptable. You may also choose to use an expedited delivery service

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Does Smart Bride organise the freight for goods purchased?
No. The freight for wedding products and goods purchased is between the supplier and the buyer. In some cases, you will need to organise your own freight, or even prefer to use your own carrier

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When adding an item for sale, can I type my phone number in the description field?
For security reasons, it is highly recommended that you do not type your phone number into the description field. Our editors will remove any phone numbers that are included with your descriptive content, in the interests of protecting and securing your online identity

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What type of rings can I sell?
You can sell your wedding, engagement, eternity or anniversary ring

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If I pay for my listing and I am dissatisfied, can I get a refund?
No, we rarely issue refunds

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The supplier I am trying to purchase a product from does not ship internationally. What do I do?
If a supplier does not ship internationally, simply organise your own freight. The best option is usually FedEx

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I selected a product item, and it said that is was either out of stock, or the page was no longer available. What do I do?
Smart Bride has no control over whether a product is in or out of stock. The best solution is to try to contact the merchant or supplier directly

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I have paid for my account but it hasn't been activated?
Activation of sales items can take up to several hours due to variances in web traffic. Once you have received a confirmation of payment from Paypal, your sale item will be activated shortly

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If I list my wedding dress for sale, how long will it take before it is online?
Your account will be online instantly. Sales items are activated as soon as payment is received. Activation of sales items can take up to several hours to be activated

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I still cannot see my sale item in my Console?
Once you have added an item for sale, you must select Save. This will return you to your main sales Console, and refresh the screen to show your latest additions and updates. Sometimes you may see a prompt asking you to Retry. If this happens, you must select Retry

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I am not being notified of enquiries in my Sales Console. Why?
This ususually means that your enquiries have been sent to your Junk Mail Folder. You need to login into your mail account and select Smart Bride as a Trusted sender

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I am a dress supplier. Can I advertise my dresses on your site?
Yes, dress makers, coutures and retailers are all welcome to advertise dresses.

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I am selling a second hand item and I don't have red sale tag next to my listing?
The reason you don't see a red sale tag is because your listing has not been optimised for higher exposure. Optimised listngs also appear at the top right hand corner of every dress search. They are rotated randomly to give maximum exposure.

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I was sending an enquiry using the 'Enquiry Form' and it failed?
The enquiry forms usually fail when an incorrect email address as been entered by either the supplier or a vendor selling an item. The enquiry form can also fail if the vendor or supplier's email address has changed

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Will my phone number be displayed with my dress listing?
No. We highly recommend that you do not type your phone number into your dress description field. Potential buyers will contact you using the Email form located within your listing

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When I attempt to Add or Edit my listing I get an Error?
If you get an error when adding or editing an item, make sure you haven't copy and pasted text into the 'additional information' field. The additional information field is for manual typed text only

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Can I copy and paste text into the Additional Information box ?
No. If you copy and paste text into the Additional Information box, you may get an error. Make sure you manually type text into the 'Additional Information' field

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