The supplier I am trying to purchase a product from does not ship internationally. What do I do?
If a supplier does not ship internationally, simply organise your own freight. The best option is usually FedEx

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Why does Smart Bride sometimes list products where the supplier does not accept Mastercard or Visa?
A percentage of Smart Bride's traffic is international, so it is important that there are products available for these customers

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I haven't yet paid for my listing, and now my username and password is not being recognized?
Our server automatically removes all unpaid accounts after 12 hours. This is done to prevent spam on our network.

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I am trying to purchase a product, but my credit card type is not accepted by the supplier?
Most of the suppliers we use will accept Mastercard or Visa, but from time to time you may be trying to purchase an item from a supplier who accepts only local credit cards.

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Does Smart Bride offer discounts for products that are purchased in bulk?
If you would like to purchase any of our listed products in bulk, please talk to our suppliers directly. In some cases you will be able to negotiate a more suitable price, based on quantity purchased

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Can I get any wedding store item on your site shipped to my local destination?
Yes, our suppliers all use either FedEx or UPS as their preferred courier. They will ship virtually anywhere, and fast too.

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Does Smart Bride offer a Goods Return Policy for goods that are damaged or undelivered?
All the suppliers we source our products from have a 'Goods Return Policy'

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I added a sale item to my console, but it is not displaying?
If your listing does not appear after you select Save, or is not displaying in your sales console for any other reason, try selecting your F5 key at the top of your keyboard. This will cause the page to refresh and your listing should be displayed

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How many wedding product lines does 'Smart Bride' promote?
Smart Bride has over 90,500 wedding products lines, making us one of the largest suppliers of wedding products online in Australia

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I would like to purchase a product but I don't have a credit card. What do I do?
Without a Mastercard or Visa credit card, it will be extremely difficult for you to purchase goods from our product catalogue

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Does Smart Bride organise the freight for goods purchased?
No. The freight for wedding products and goods purchased is between the supplier and the buyer. In some cases, you will need to organise your own freight, or even prefer to use your own carrier

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What does Dress can be Tried On mean?
When a listing displays the tag 'Dress can be Tried On', it measn that the vendor will allow you to try-on the dress prior to sale.

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Does Smart Bride stock any wedding products?
Smart Bride is a wholesaler that facilitates the movement of wedding products between the supplier and the buyer

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What does Dress can be Tried On (Full length mirror available) mean?
When a listing displays the tag 'Dress can be Tried On (Full length mirror available)', means that the vendo has a mirror suitable to see your full body length

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What does Dress can be Tried On (Change area available) mean?
When a listing displays the tag 'Dress can be Tried On (Change area available)', means the vendor selling the dress has a room set aside for trying on the dress

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Can I Use Internet Sourced and Copyrighted Images?
Copyrighted images are images that have 'prior legal ownership'. Copyright and ownership (with relation to images) is more simply defined as 'the first person' to date stamp a particular image. If you are using images that have been copied from the Internet, make sure that you have prior permission to do so. 'Smart Bride International' does not take any responsibility for images that violate copyright law. We assume in all instances that you have obtained 'prior permission' before submitting your images to 'Smart Bride International'

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Does Smart Bride source any wedding products locally?
Yes, we have wedding jewellery, rings, dresses, flowers, pus many more products that are sourced locally

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What does the US mean after certain wedding products?
This means that the product price is in American dollars

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Why does Smart Bride list wedding products from the United States of America?
Smart Bride lists products from the USA, to offer local brides-to-be and potential wedding guests, unique products that are not otherwise available in Australia. All products at Smart Bride are carefully selected prior to being made available for sale in Australia

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What does Dress comes with Receipts mean?
When a listing displays the tag 'Dress comes with Receipts', it means the vendor can supply proof of purchase and often, dress authenticity

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Are the products at Smart Bride guaranteed?
The products listed at Smart Bride are issued with a suppliers guarantee of quality. If you are unhappy with anything to do with the product, you can contact the supplier directly using the details on your receipt, deliver slip or invoice statement

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I am a dress supplier. Can I advertise my dresses on your site?
Yes, dress makers, coutures and retailers are all welcome to advertise dresses.

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I selected a product item, and it said that is was either out of stock, or the page was no longer available. What do I do?
Smart Bride has no control over whether a product is in or out of stock. The best solution is to try to contact the merchant or supplier directly

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What do I do if I want to try on one of the second hand dresses?
If you would like to try on a second hand or preloved wedding dress, you will need to contact the vendor using the enquiry form located next to their ad

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I am not being notified of enquiries in my Sales Console. Why?
This ususually means that your enquiries have been sent to your Junk Mail Folder. You need to login into your mail account and select Smart Bride as a Trusted sender

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Can I type a web site address linking to an item I am wanting to sell?
No, we do not allow the use of URL's in our listings

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Why does my listing display more enquiries than I have in my Console?
This is because our team has removed the other enquiries, having deemed them as spam or malicious

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If I pay for my listing and I am dissatisfied, can I get a refund?
No, we rarely issue refunds

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How do I pay for my listing if I do not have a credit card?
You can pay via EFT (direct Deposit)

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Does Smart bride take any commission when I sell my ring?
No, once you have listed your ring, there are no other hidden charges or fees

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Why does my login fail?
Your login may fail if you do not have an account or if you typed an incorrect username or password

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What does Dress has been Altered mean?
When a listing displays the tag 'Dress has been Altered', it means that it has been adjusted to suit the original bride who wore it

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How many rings does Smart Bride sell?
Smart Bride sells thousands of rings and jewellery items every month

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Does Smart Bride get involved with the sales process?
No. All sales and negotiation is between the vendor and the buyer. However, we do monitor all traffic and enquiries on our network, to ensure the highest quality of service.

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How much does it cost to advertise my wedding business?
We no longer offer business listings

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What does AUD mean?
AUD simply means that the price listed is in Australian dollars

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What does Dress comes with matching Wrap mean?
When a listing displays the tag 'Dress comes with matching Wrap', it means that the vendor is prepared to sell you a wrap with the dress

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What does the red sale tag mean next to a listing?
Th red sale tag is used to highlight our 'exclusive collection' of second hand dresses. These are listings that have been optimised for higher exposure.

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Does Smart Bride get involved in the sale negotiation of second hand items?
No. All negotiations are strictly between the vendor and the buyer

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Does Smart Bride offer a 'Return Policy' for second hand items?
All negotiations are strictly between the venor and the buyer, including goods return and refunds

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What does Dress comes with matching Tiara mean?
When a listing displays the tag 'Dress comes with matching Tiara', it means that the vendor is prepared to sell you a tiara with the dress

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What does Dress comes with matching Veil mean?
When a listing displays the tag 'Dress comes with matching Veil', it means that the vendor is prepared to sell you a veil with the dress

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What is the primary function of Smart Bride's website?
To offer a range of unique and interesting products, services and ideas for today's busy Internet savvy bride-to-be

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What does Dress has Stains mean?
When a listing displays the tag 'Dress has Stains', it means that the dress has marks from makeup, alcohol, grass, dirt, tears or other

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What does Dress is Brand New mean?
When a listing displays the tag 'Dress is Brand New', it means the dress has never been worn

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What does Dress has been Preserved (Boxed) mean?
When a listing displays the tag 'Dress has been Preserved (Boxed)', it means that the dress has been kept in perfect condition.

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Does Smart Bride provide web site design services?
Smart Bride is a team of web developers, not website designers. The difference is that a web site designer builds basic web sites, whereas a devloper builds intelligent web sites

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What does Dress comes with matching Shawl mean?
When a listing displays the tag 'Dress comes with matching Shawl', it means that the vendor is prepared to sell you a shawl with the dress

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How long does it take before my images are uploaded?
Allow a few hours for our support team to render, resize and upload

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What does Dress comes from a Smoke Free Environment mean?
When a listing displays the tag 'Dress comes from a Smoke Free Environment', means that the dress will not be tainted by the smell or discolour caused by cigarette smoke

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How many dresses does Smart Bride sell?
Smart Bride sells thousands of dresses every month

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What does Dress has been Dry Cleaned mean?
When a listing displays the tag 'Dress has been Dry Cleaned', it means the dress is clean and ready for sale.

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How many hits does Wedding Bride achieve?
Wedding Bride achieves about 2,000 hits daily, however since it is still relatively new, it's hit rate is increasing rapidly

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What does ONO mean?
ONO means 'or nearest offer'. It is appended to a price, when the buyer is prepared to negotiate

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What does NEG mean?
NEG is short for 'negotiable'. It is appended to a price, when the buyer is prepared to negotiate

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What does Dress comes with matching Fascinator mean?
When a listing displays the tag 'Dress comes with matching Fascinator', it means that the vendor is prepared to sell you a fascinator with the dress

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What does Dress comes with matching Jewellery mean?
When a listing displays the tag 'Dress comes with matching Jewellery', it means that the vendor is prepared to sell you jewellery with the dress

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What does Dress is Second Hand mean?
When a listing displays the tag 'Dress is Second Hand', it means that the dress has been previously worn. Dresses can sometimes be bought and sold several times previoulsy.

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What does Dress comes with matching Shrug mean?
When a listing displays the tag 'Dress comes with matching Shrug', it means that the vendor is prepared to sell you a shrug with the dress

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What does Dress comes with matching Shoes mean?
When a listing displays the tag 'Dress comes with matching Shoes', means that the vendor is prepared to sell you shoes with the dress

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What does More images available on Request mean?
When a listing displays the tag 'More images available on Request', it means that the displayed images are just a preview of the available images

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I was sending an enquiry using the 'Enquiry Form' and it failed?
The enquiry forms usually fail when an incorrect email address as been entered by either the supplier or a vendor selling an item. The enquiry form can also fail if the vendor or supplier's email address has changed

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Why haven't my ring images been uploaded?
Your ring images haven't been uploaded because you either haven't paid for your listing, or we have not yet receved notification of payment from either your bank or Paypal

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What is Smart Bride's phone number, I can't find it anywhere?
For security reasons, we do not display our phone number or location, however you my contact us directly here

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Can I submit an article posted on another website?
Yes, but it will need to be re-written so as not to invoke Google's 'duplicate content' rule

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Who organises the freight on second hand items?
Freight is organised by the vendor if delivery is included. Freight is organised by the buyer if deliver is not included

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Why haven't my dress images been uploaded?
Your dress images haven't been uploaded because you either haven't paid for your listing, or we have not yet receved notification of payment from either your bank or Paypal

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Will any of my personal details be included in my listing?
No, we do not allow any personal details to be exposed to the public. Your privacy is of the utmost importance

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The goods that I received were either damaged, the wrong colour or type, can I return them?
Yes. All the suppliers who list products at Smart Bride, will replace your goods if there is a notable issue. This may mean that the goods were damaged in transit, the wrong colour or type

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Why are some wedding products listed in US dollars?
Prdocuts that are sourced from the United States of America are listed in US dollars

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Why are all the wedding accessories and products in US dollars?
Because we source all of our wedding store items from the United States of America. We list the suppliers who we believe offer the highest quality and the best range of wedding items.

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I have a product for sale, where do I login?
You can login here

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Why doesn't Smart Bride list product catalogue prices in Australian dollars?
This is due to the ever changing exchange rate between Australia and the USA. It is simply too difficult to administer the updated prices

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I am selling a second hand item and I don't have red sale tag next to my listing?
The reason you don't see a red sale tag is because your listing has not been optimised for higher exposure. Optimised listngs also appear at the top right hand corner of every dress search. They are rotated randomly to give maximum exposure.

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Should I blank my face out when submitting images?
Absolutely not. Most of our buyers want to see how you looked on your wedding day wearing the wedding dress you are selling. To maximise the chance of you selling your wedding dress, do not block or blur your face in anyway.

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How much should I sell my dress for?
If you are trying to calculate how much to sell your dress for, you need to take into account a number of things. Most importantly, the dress condition, urgency and whether it has been dry cleaned or preserved. Tradtionally, you should be looking to sell your dress anywhere between 50% - 75% of the original cost price

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Should I negotiate the price of my dress with a potential buyer?
If you are prepared to negotiate a better price for your sale item, then it is more likely you will sell it. Potential buyers are looking for a bargain, so try to be flexible with what you will accept

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How long will it take for my goods to be delivered?
The length of time taken for your goods to be delivered will vary depending on stock availablility, and the courier service used by the supplier. Somewhere between 7 - 14 days is acceptable. You may also choose to use an expedited delivery service

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Who is 1800Bridal?
1800Bridal is a relatively new wedding directory, offering a range of wedding services, products and related items. It is managed and promoted by the team at Bridal Events Australia

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Can I sell additional bridal accessories together with my wedding dress?
If you have accessories, shoes, jewellery, rings, veils, tiaras etc. that are specific to the dress being sold, then we will accept them as part of that listing. If they are not related in anyway to the sale of your dress, then you will need to create an additional listing

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PayPal doesn't seem to be online, what can I do to pay for my dress listing or other sale item listing?
If PayPal is offline or not operational, you may use our Direct Deposit option for payment of your sale item listing or dress listing. This option is available within your Sales Console.

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Why hasn't my ring sold?
There are many reasons why your ring may not have sold. Check that you have submitted high quality images, and that your 'description' is clear and concise. Check that your nominated email address is accessible and that you have 'optimised' your listing

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I cannot seem to setup an account, I keep getting an error?
Check that you have cookies enabled on your web browser. Our server uses a cookie (memory file), to communicate effectively with your PC or MAC. If you have cookies disabled on your browser, the communication between us and you will not work

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Will my phone number be displayed with my dress listing?
No. We highly recommend that you do not type your phone number into your dress description field. Potential buyers will contact you using the Email form located within your listing

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When adding an item for sale, can I type my phone number in the description field?
For security reasons, it is highly recommended that you do not type your phone number into the description field. Our editors will remove any phone numbers that are included with your descriptive content, in the interests of protecting and securing your online identity

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Why hasn't my dress sold?
There are many reasons why your dress may not have sold. Check that you have submitted high quality images, and that your 'description' is clear and concise. Check that your nominated email address is accessible and that you have 'optimised' your listing

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Can I use Smart Bride's advertiser 'enquiry forms' to solicit business?
Absolutely not. Using Smart Bride's 'enquiry forms' for soliciting business is strictly prohibited. The team at Smart Bride monitors every email that originates from our server

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