What does AUD mean?
AUD simply means that the price listed is in Australian dollars

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I haven't yet paid for my listing, and now my username and password is not being recognized?
Our server automatically removes all unpaid accounts after 12 hours. This is done to prevent spam on our network.

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The supplier I am trying to purchase a product from does not ship internationally. What do I do?
If a supplier does not ship internationally, simply organise your own freight. The best option is usually FedEx

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What does the US mean after certain wedding products?
This means that the product price is in American dollars

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I keep getting redirected to the home page?
This means a server has occurred. Plase report it here

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What does Dress comes with matching Wrap mean?
When a listing displays the tag 'Dress comes with matching Wrap', it means that the vendor is prepared to sell you a wrap with the dress

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What does Dress can be Tried On (Full length mirror available) mean?
When a listing displays the tag 'Dress can be Tried On (Full length mirror available)', means that the vendo has a mirror suitable to see your full body length

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What does Dress has been Altered mean?
When a listing displays the tag 'Dress has been Altered', it means that it has been adjusted to suit the original bride who wore it

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What does Dress has been Dry Cleaned mean?
When a listing displays the tag 'Dress has been Dry Cleaned', it means the dress is clean and ready for sale.

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What is Expedited delivery?
Expedited delivery simply means that your goods can be delivered faster. Think of it as a priority delivery service.

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What does Dress has Stains mean?
When a listing displays the tag 'Dress has Stains', it means that the dress has marks from makeup, alcohol, grass, dirt, tears or other

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What does Dress is Brand New mean?
When a listing displays the tag 'Dress is Brand New', it means the dress has never been worn

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What does Dress has been Preserved (Boxed) mean?
When a listing displays the tag 'Dress has been Preserved (Boxed)', it means that the dress has been kept in perfect condition.

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What does Dress comes with matching Tiara mean?
When a listing displays the tag 'Dress comes with matching Tiara', it means that the vendor is prepared to sell you a tiara with the dress

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What does Dress comes with matching Veil mean?
When a listing displays the tag 'Dress comes with matching Veil', it means that the vendor is prepared to sell you a veil with the dress

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What does Dress comes with matching Shawl mean?
When a listing displays the tag 'Dress comes with matching Shawl', it means that the vendor is prepared to sell you a shawl with the dress

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What does Dress comes from a Smoke Free Environment mean?
When a listing displays the tag 'Dress comes from a Smoke Free Environment', means that the dress will not be tainted by the smell or discolour caused by cigarette smoke

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What does ONO mean?
ONO means 'or nearest offer'. It is appended to a price, when the buyer is prepared to negotiate

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What does Dress comes with matching Jewellery mean?
When a listing displays the tag 'Dress comes with matching Jewellery', it means that the vendor is prepared to sell you jewellery with the dress

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What does Dress comes with matching Shrug mean?
When a listing displays the tag 'Dress comes with matching Shrug', it means that the vendor is prepared to sell you a shrug with the dress

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What does Dress comes with matching Shoes mean?
When a listing displays the tag 'Dress comes with matching Shoes', means that the vendor is prepared to sell you shoes with the dress

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What does More images available on Request mean?
When a listing displays the tag 'More images available on Request', it means that the displayed images are just a preview of the available images

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What does Dress comes with Receipts mean?
When a listing displays the tag 'Dress comes with Receipts', it means the vendor can supply proof of purchase and often, dress authenticity

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What does Dress comes with matching Fascinator mean?
When a listing displays the tag 'Dress comes with matching Fascinator', it means that the vendor is prepared to sell you a fascinator with the dress

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What does Dress can be Tried On (Change area available) mean?
When a listing displays the tag 'Dress can be Tried On (Change area available)', means the vendor selling the dress has a room set aside for trying on the dress

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Can I Optimise my Listing?
Yes. We charge $7.95 AUD to upgrade your listing to an exlusive or premium ad. This gives you maximum exposure in our online second hand catalogue.

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Can I Use Internet Sourced and Copyrighted Images?
Copyrighted images are images that have 'prior legal ownership'. Copyright and ownership (with relation to images) is more simply defined as 'the first person' to date stamp a particular image. If you are using images that have been copied from the Internet, make sure that you have prior permission to do so. 'Smart Bride International' does not take any responsibility for images that violate copyright law. We assume in all instances that you have obtained 'prior permission' before submitting your images to 'Smart Bride International'

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I added a sale item to my console, but it is not displaying?
If your listing does not appear after you select Save, or is not displaying in your sales console for any other reason, try selecting your F5 key at the top of your keyboard. This will cause the page to refresh and your listing should be displayed

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I am not being notified of enquiries in my Sales Console. Why?
This ususually means that your enquiries have been sent to your Junk Mail Folder. You need to login into your mail account and select Smart Bride as a Trusted sender

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What is a high exposure listing?
A high exposure listing is an 'optimised' listing. This means that it is displayed at 'Smart Bride' in many more places and more often, than a standard listing.

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If I Optimise my Listing, when will it Expire?
Your optimised listing will expire when you have 'sold' your dress. That means you can stay in our catalogue indefinitely, giving you more time to attract the right buyer

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What does Dress is Second Hand mean?
When a listing displays the tag 'Dress is Second Hand', it means that the dress has been previously worn. Dresses can sometimes be bought and sold several times previoulsy.

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The goods that I received were either damaged, the wrong colour or type, can I return them?
Yes. All the suppliers who list products at Smart Bride, will replace your goods if there is a notable issue. This may mean that the goods were damaged in transit, the wrong colour or type

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Why does Smart Bride sometimes list products where the supplier does not accept Mastercard or Visa?
A percentage of Smart Bride's traffic is international, so it is important that there are products available for these customers

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What does the red sale tag mean next to a listing?
Th red sale tag is used to highlight our 'exclusive collection' of second hand dresses. These are listings that have been optimised for higher exposure.

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What does Dress can be Tried On mean?
When a listing displays the tag 'Dress can be Tried On', it measn that the vendor will allow you to try-on the dress prior to sale.

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What does NEG mean?
NEG is short for 'negotiable'. It is appended to a price, when the buyer is prepared to negotiate

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Why does my listing display more enquiries than I have in my Console?
This is because our team has removed the other enquiries, having deemed them as spam or malicious

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Does Smart bride take any commission when I sell my ring?
No, once you have listed your ring, there are no other hidden charges or fees

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Why does my login fail?
Your login may fail if you do not have an account or if you typed an incorrect username or password

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Does Smart Bride stock any wedding products?
Smart Bride is a wholesaler that facilitates the movement of wedding products between the supplier and the buyer

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Does Smart Bride source any wedding products locally?
Yes, we have wedding jewellery, rings, dresses, flowers, pus many more products that are sourced locally

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Does Smart Bride get involved in the sale negotiation of second hand items?
No. All negotiations are strictly between the vendor and the buyer

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Does Smart Bride offer a 'Return Policy' for second hand items?
All negotiations are strictly between the venor and the buyer, including goods return and refunds

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Does Smart Bride organise the freight for goods purchased?
No. The freight for wedding products and goods purchased is between the supplier and the buyer. In some cases, you will need to organise your own freight, or even prefer to use your own carrier

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Does Smart Bride offer a Goods Return Policy for goods that are damaged or undelivered?
All the suppliers we source our products from have a 'Goods Return Policy'

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How much does it cost to advertise my wedding business?
We no longer offer business listings

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Does Smart Bride get involved with the sales process?
No. All sales and negotiation is between the vendor and the buyer. However, we do monitor all traffic and enquiries on our network, to ensure the highest quality of service.

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How many rings does Smart Bride sell?
Smart Bride sells thousands of rings and jewellery items every month

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How long does it take before my images are uploaded?
Allow a few hours for our support team to render, resize and upload

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Does Smart Bride offer discounts for products that are purchased in bulk?
If you would like to purchase any of our listed products in bulk, please talk to our suppliers directly. In some cases you will be able to negotiate a more suitable price, based on quantity purchased

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How many hits does Wedding Bride achieve?
Wedding Bride achieves about 2,000 hits daily, however since it is still relatively new, it's hit rate is increasing rapidly

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Does Smart Bride provide web site design services?
Smart Bride is a team of web developers, not website designers. The difference is that a web site designer builds basic web sites, whereas a devloper builds intelligent web sites

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Why does Smart Bride list wedding products from the United States of America?
Smart Bride lists products from the USA, to offer local brides-to-be and potential wedding guests, unique products that are not otherwise available in Australia. All products at Smart Bride are carefully selected prior to being made available for sale in Australia

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How many dresses does Smart Bride sell?
Smart Bride sells thousands of dresses every month

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How many wedding product lines does 'Smart Bride' promote?
Smart Bride has over 90,500 wedding products lines, making us one of the largest suppliers of wedding products online in Australia

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