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Dresses

What does Dress has been Altered mean?
When a listing displays the tag 'Dress has been Altered', it means that it has been adjusted to suit the original bride who wore it

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General

Why does my listing display more enquiries than I have in my Console?
This is because our team has removed the other enquiries, having deemed them as spam or malicious

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Dresses

What does Dress can be Tried On (Change area available) mean?
When a listing displays the tag 'Dress can be Tried On (Change area available)', means the vendor selling the dress has a room set aside for trying on the dress

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Dresses

I haven't yet paid for my listing, and now my username and password is not being recognized?
Our server automatically removes all unpaid accounts after 12 hours. This is done to prevent spam on our network.

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Wedding Catalogue

The supplier I am trying to purchase a product from does not ship internationally. What do I do?
If a supplier does not ship internationally, simply organise your own freight. The best option is usually FedEx

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Dresses

What does Dress comes from a Smoke Free Environment mean?
When a listing displays the tag 'Dress comes from a Smoke Free Environment', means that the dress will not be tainted by the smell or discolour caused by cigarette smoke

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Dresses

What does Dress comes with matching Shawl mean?
When a listing displays the tag 'Dress comes with matching Shawl', it means that the vendor is prepared to sell you a shawl with the dress

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Dresses

What does Dress has Stains mean?
When a listing displays the tag 'Dress has Stains', it means that the dress has marks from makeup, alcohol, grass, dirt, tears or other

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Dresses

What does Dress is Brand New mean?
When a listing displays the tag 'Dress is Brand New', it means the dress has never been worn

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Dresses

What does Dress has been Preserved (Boxed) mean?
When a listing displays the tag 'Dress has been Preserved (Boxed)', it means that the dress has been kept in perfect condition.

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Dresses

What does Dress comes with matching Tiara mean?
When a listing displays the tag 'Dress comes with matching Tiara', it means that the vendor is prepared to sell you a tiara with the dress

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Dresses

What does Dress comes with matching Veil mean?
When a listing displays the tag 'Dress comes with matching Veil', it means that the vendor is prepared to sell you a veil with the dress

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Dresses

What does Dress can be Tried On mean?
When a listing displays the tag 'Dress can be Tried On', it measn that the vendor will allow you to try-on the dress prior to sale.

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Dresses

What does Dress comes with matching Wrap mean?
When a listing displays the tag 'Dress comes with matching Wrap', it means that the vendor is prepared to sell you a wrap with the dress

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Dresses

What does Dress can be Tried On (Full length mirror available) mean?
When a listing displays the tag 'Dress can be Tried On (Full length mirror available)', means that the vendo has a mirror suitable to see your full body length

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Dresses

What does Dress comes with Receipts mean?
When a listing displays the tag 'Dress comes with Receipts', it means the vendor can supply proof of purchase and often, dress authenticity

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Dresses

What does Dress comes with matching Fascinator mean?
When a listing displays the tag 'Dress comes with matching Fascinator', it means that the vendor is prepared to sell you a fascinator with the dress

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Dresses

What does Dress comes with matching Shoes mean?
When a listing displays the tag 'Dress comes with matching Shoes', means that the vendor is prepared to sell you shoes with the dress

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Dresses

What does Dress has been Dry Cleaned mean?
When a listing displays the tag 'Dress has been Dry Cleaned', it means the dress is clean and ready for sale.

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Dresses

What does Dress comes with matching Jewellery mean?
When a listing displays the tag 'Dress comes with matching Jewellery', it means that the vendor is prepared to sell you jewellery with the dress

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Dresses

What does Dress is Second Hand mean?
When a listing displays the tag 'Dress is Second Hand', it means that the dress has been previously worn. Dresses can sometimes be bought and sold several times previoulsy.

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Dresses

What does Dress comes with matching Shrug mean?
When a listing displays the tag 'Dress comes with matching Shrug', it means that the vendor is prepared to sell you a shrug with the dress

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Dresses

I am a dress supplier. Can I advertise my dresses on your site?
Yes, dress makers, coutures and retailers are all welcome to advertise dresses.

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General

Can I type a web site address linking to an item I am wanting to sell?
No, we do not allow the use of URL's in our listings

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Dresses

What does More images available on Request mean?
When a listing displays the tag 'More images available on Request', it means that the displayed images are just a preview of the available images

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Rings

If I pay for my listing and I am dissatisfied, can I get a refund?
No, we rarely issue refunds

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Dresses

What does AUD mean?
AUD simply means that the price listed is in Australian dollars

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Wedding Catalogue

What does the US mean after certain wedding products?
This means that the product price is in American dollars

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Dresses

What does the red sale tag mean next to a listing?
Th red sale tag is used to highlight our 'exclusive collection' of second hand dresses. These are listings that have been optimised for higher exposure.

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Dresses

What does ONO mean?
ONO means 'or nearest offer'. It is appended to a price, when the buyer is prepared to negotiate

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Dresses

What does NEG mean?
NEG is short for 'negotiable'. It is appended to a price, when the buyer is prepared to negotiate

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Wedding Directory

Where do I find wedding Dress Preservation?
You will find wedding dress preservation here

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Dresses

How many dresses does Smart Bride sell?
Smart Bride sells thousands of dresses every month

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Wedding Catalogue

What is Expedited delivery?
Expedited delivery simply means that your goods can be delivered faster. Think of it as a priority delivery service.

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Technical Support

I keep getting redirected to the home page?
This means a server has occurred. Plase report it here

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Dresses

I am selling a second hand item and I don't have red sale tag next to my listing?
The reason you don't see a red sale tag is because your listing has not been optimised for higher exposure. Optimised listngs also appear at the top right hand corner of every dress search. They are rotated randomly to give maximum exposure.

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Wedding Catalogue

I am trying to purchase a product, but my credit card type is not accepted by the supplier?
Most of the suppliers we use will accept Mastercard or Visa, but from time to time you may be trying to purchase an item from a supplier who accepts only local credit cards.

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General

I am not being notified of enquiries in my Sales Console. Why?
This ususually means that your enquiries have been sent to your Junk Mail Folder. You need to login into your mail account and select Smart Bride as a Trusted sender

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Dresses

Why haven't I had any enquiries for my dress?
There are many answers to this question, we suggest you read our wedding dress sales tips

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Wedding Catalogue

Why does Smart Bride sometimes list products where the supplier does not accept Mastercard or Visa?
A percentage of Smart Bride's traffic is international, so it is important that there are products available for these customers

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Dresses

Are the second hand dresses listed in Australian or American sizes?
The sizes of the dresses listed in our second hand catalogue are all in Australian measurements

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Dresses

I have a product for sale, where do I login?
You can login here

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Dresses

I want to sell my dress, where do I start?
You can quickly setup an account here

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Dresses

Can I list my Dress Until Sold?
Yes, as long as your dress sells before your 12 month listing expires

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Dresses

Can I Use Internet Sourced and Copyrighted Images?
Copyrighted images are images that have 'prior legal ownership'. Copyright and ownership (with relation to images) is more simply defined as 'the first person' to date stamp a particular image. If you are using images that have been copied from the Internet, make sure that you have prior permission to do so. 'Smart Bride International' does not take any responsibility for images that violate copyright law. We assume in all instances that you have obtained 'prior permission' before submitting your images to 'Smart Bride International'

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Dresses

I added a sale item to my console, but it is not displaying?
If your listing does not appear after you select Save, or is not displaying in your sales console for any other reason, try selecting your F5 key at the top of your keyboard. This will cause the page to refresh and your listing should be displayed

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Wedding Catalogue

Does Smart Bride source any wedding products locally?
Yes, we have wedding jewellery, rings, dresses, flowers, pus many more products that are sourced locally

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Dresses

Are there any additional fees if I sell my dress?
If you sell your dress, there are no additional fees. We charge a flat fee of $24.95 when you sign-up, that is it

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Dresses

How do I pay for my dress listing or other sale item listing if I don't have a credit card?
If you don't have a credit card (Visa or Mastercard), you can pay for your dress listing or other sale item listing using our Direct Deposit payment option

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Dresses

If I Optimise my Listing, when will it Expire?
Your optimised listing will expire when you have 'sold' your dress. That means you can stay in our catalogue indefinitely, giving you more time to attract the right buyer

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Dresses

Will you issue a refund if my dress doesn't sell?
No. We rarely issue refunds, since most brides selling their wedding dress, will have already read and understood the terms and conditions of our online business

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Dresses

Why haven't my dress images been uploaded?
Your dress images haven't been uploaded because you either haven't paid for your listing, or we have not yet receved notification of payment from either your bank or Paypal

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Dresses

What do I do if I want to try on one of the second hand dresses?
If you would like to try on a second hand or preloved wedding dress, you will need to contact the vendor using the enquiry form located next to their ad

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Dresses

How much should I sell my dress for?
If you are trying to calculate how much to sell your dress for, you need to take into account a number of things. Most importantly, the dress condition, urgency and whether it has been dry cleaned or preserved. Tradtionally, you should be looking to sell your dress anywhere between 50% - 75% of the original cost price

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Dresses

Should I negotiate the price of my dress with a potential buyer?
If you are prepared to negotiate a better price for your sale item, then it is more likely you will sell it. Potential buyers are looking for a bargain, so try to be flexible with what you will accept

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Dresses

Can I sell additional bridal accessories together with my wedding dress?
If you have accessories, shoes, jewellery, rings, veils, tiaras etc. that are specific to the dress being sold, then we will accept them as part of that listing. If they are not related in anyway to the sale of your dress, then you will need to create an additional listing

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Dresses

What do I do if my dress doesn't sell?
You get 12 months in our catalogue initially. If your dress doesn't sell, consider renewing your listing, re-writing your ad, and submitting new images

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About Smart Bride

How many hits does Wedding Bride achieve?
Wedding Bride achieves about 2,000 hits daily, however since it is still relatively new, it's hit rate is increasing rapidly

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Wedding Catalogue

Does Smart Bride offer discounts for products that are purchased in bulk?
If you would like to purchase any of our listed products in bulk, please talk to our suppliers directly. In some cases you will be able to negotiate a more suitable price, based on quantity purchased

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Wedding Catalogue

How many wedding product lines does 'Smart Bride' promote?
Smart Bride has over 90,500 wedding products lines, making us one of the largest suppliers of wedding products online in Australia

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Dresses

When I list my dress or other item for sale, will my name be displayed?
No. To protect your identity, your name is never displayed with your listing. Neither is your phone number or exact location

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Dresses

Why hasn't my dress sold?
There are many reasons why your dress may not have sold. Check that you have submitted high quality images, and that your 'description' is clear and concise. Check that your nominated email address is accessible and that you have 'optimised' your listing

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About Smart Bride

Does Smart Bride provide web site design services?
Smart Bride is a team of web developers, not website designers. The difference is that a web site designer builds basic web sites, whereas a devloper builds intelligent web sites

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Wedding Catalogue

Why does Smart Bride list wedding products from the United States of America?
Smart Bride lists products from the USA, to offer local brides-to-be and potential wedding guests, unique products that are not otherwise available in Australia. All products at Smart Bride are carefully selected prior to being made available for sale in Australia

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General

How long does it take before my images are uploaded?
Allow a few hours for our support team to render, resize and upload

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Wedding Catalogue

Does Smart Bride stock any wedding products?
Smart Bride is a wholesaler that facilitates the movement of wedding products between the supplier and the buyer

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Wedding Catalogue

Does Smart Bride organise the freight for goods purchased?
No. The freight for wedding products and goods purchased is between the supplier and the buyer. In some cases, you will need to organise your own freight, or even prefer to use your own carrier

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Wedding Catalogue

Does Smart Bride offer a Goods Return Policy for goods that are damaged or undelivered?
All the suppliers we source our products from have a 'Goods Return Policy'

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Dresses

Does Smart Bride get involved in the sale negotiation of second hand items?
No. All negotiations are strictly between the vendor and the buyer

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Dresses

Does Smart Bride offer a 'Return Policy' for second hand items?
All negotiations are strictly between the venor and the buyer, including goods return and refunds

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Business

How much does it cost to advertise my wedding business?
We no longer offer business listings

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Business

Why does my login fail?
Your login may fail if you do not have an account or if you typed an incorrect username or password

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Rings

How many rings does Smart Bride sell?
Smart Bride sells thousands of rings and jewellery items every month

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Dresses

Where do I start if I want to sell my dress?
Use our online form to quickly setup your account and being collecting enquiries

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Dresses

Can I use my credit card to pay for my dress listing?
Yes, we accept major credit cards Visa or Mastercard

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Dresses

Can I upload images of my dress?
Yes, you can send your images to our support team and we will render and resize them for you

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Dresses

How do I setup my dress listing?
Once you complete our simple account setup process, you will login to your sales console and begin setting up your listing

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Dresses

Will my phone number be displayed with my dress listing?
No. We highly recommend that you do not type your phone number into your dress description field. Potential buyers will contact you using the Email form located within your listing

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Dresses

Should I sell my wedding dress?
It is difficult for us to answer this question, however we have provided a guide for you here Should I sell My Wedding Dress

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Dresses

What do I do when my wedding dress sells?
When you sell your item you need to login to your sales console and update your item to show a status of 'Sold'. You can login here

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Dresses

Does Smart Bride get involved with the sales process?
No. All sales and negotiation is between the vendor and the buyer. However, we do monitor all traffic and enquiries on our network, to ensure the highest quality of service.

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Dresses

How much will it cost to list my dress?
$24.95

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Dresses

How long will my dress be listed for?
For 12 months or when it sells, whichever comes first

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Rings

Does Smart bride take any commission when I sell my ring?
No, once you have listed your ring, there are no other hidden charges or fees

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Dresses

What payment options do you offer when setting up dress listings and other sale item listings?
We offer 2 payment options when paying for dress listings or other sale item listings. The options are PayPal or Direct Deposit from your bank account

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Dresses

Should I blank my face out when submitting images?
Absolutely not. Most of our buyers want to see how you looked on your wedding day wearing the wedding dress you are selling. To maximise the chance of you selling your wedding dress, do not block or blur your face in anyway.

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Dresses

What is a high exposure listing?
A high exposure listing is an 'optimised' listing. This means that it is displayed at 'Smart Bride' in many more places and more often, than a standard listing.

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Wedding Catalogue

The goods that I received were either damaged, the wrong colour or type, can I return them?
Yes. All the suppliers who list products at Smart Bride, will replace your goods if there is a notable issue. This may mean that the goods were damaged in transit, the wrong colour or type

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Dresses

If I list my wedding dress for sale, how long will it take before it is online?
Your account will be online instantly. Sales items are activated as soon as payment is received. Activation of sales items can take up to several hours to be activated

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Dresses

PayPal doesn't seem to be online, what can I do to pay for my dress listing or other sale item listing?
If PayPal is offline or not operational, you may use our Direct Deposit option for payment of your sale item listing or dress listing. This option is available within your Sales Console.

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Dresses

Why Should I Optimise my Listing?
If you are wanting to reach more brides and buyers, then optimising your listing will help you achieve this. Smart Bride gets around 7,000 - 10,000 brides daily (or 200,000 brides monthy), with more than 30% browsing our second hand dress portal.

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Dresses

Can I edit my listing whenever I want?
Yes. Simply login to your sales console and edit as required. You can login here

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Dresses

How do I pay for my ad?
You can pay for your advertisment by using your credit card (mastercard or visa) via Paypal. You will need to login to your account to pay. You can login here

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About Smart Bride

Who is Wedding Bride?
Wedding Bride is the smaller sister of Smart Bride. It's primary function is to act as a buy and sell portal for wedding dresses, bridal gowns, and bridal wear

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Sales Console Features
Negotiating Your Sale
Safe Selling Tips
Customer Testimonials
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Sale Conditions

 

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