Why Should I Optimise my Listing

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Dresses	Why Should I Optimise my Listing? If you are wanting to reach more brides and buyers, then optimising your listing will help you achieve this. Smart Bride gets around 7,000 - 10,000 brides daily (or 200,000 brides monthy), with more than 30% browsing our second hand dress portal. More Answers Like This

Rings	What happens when I Optimise my listing? Whan you Optimise your listing your sale item will be listed on thousands of pages throughout Smart Bride, giving you massive exposure and more potential buyers More Answers Like This

Dresses	Why hasn't my dress sold? There are many reasons why your dress may not have sold. Check that you have submitted high quality images, and that your 'description' is clear and concise. Check that your nominated email address is accessible and that you have 'optimised' your listing More Answers Like This

Rings	Why hasn't my ring sold? There are many reasons why your ring may not have sold. Check that you have submitted high quality images, and that your 'description' is clear and concise. Check that your nominated email address is accessible and that you have 'optimised' your listing More Answers Like This

Dresses	How do I pay for my dress listing or other sale item listing if I don't have a credit card? If you don't have a credit card (Visa or Mastercard), you can pay for your dress listing or other sale item listing using our Direct Deposit payment option More Answers Like This

Rings	How do I know if Smart Bride is a good place to sell my ring? Smart Bride has been listed in the Top 20 Australian websites by Hitwise - Click here More Answers Like This

Rings	How do I receive enquiries for my ring? You will receive enquiries via the 'Enquiry' form located within your listing More Answers Like This

Rings	Does Smart bride take any commission when I sell my ring? No, once you have listed your ring, there are no other hidden charges or fees More Answers Like This

Rings	Can I update my listing once it is 'Activated'? Yes, you can update your listing anytime More Answers Like This

Rings	How long will my ring be listed at Smart Bride? Your ring will be listed for 12 months or until it sells, whichever comes first More Answers Like This

Dresses	Can I list my Dress Until Sold? Yes, as long as your dress sells before your 12 month listing expires More Answers Like This

General	Can I type a web site address linking to an item I am wanting to sell? No, we do not allow the use of URL's in our listings More Answers Like This

Wedding Catalogue	Why are some wedding products listed in US dollars? Prdocuts that are sourced from the United States of America are listed in US dollars More Answers Like This

Rings	Can I list my Ring Until Sold? Yes, as long as your ring sells before your 12 month listing expires More Answers Like This

Business	How much does it cost to advertise my wedding business? We no longer offer business listings More Answers Like This

Dresses	What does AUD mean? AUD simply means that the price listed is in Australian dollars More Answers Like This

Business	I have more than 1 business, can I list these as well? Yes, you can list as many businesses as you like More Answers Like This

Dresses	Are the second hand dresses listed in Australian or American sizes? The sizes of the dresses listed in our second hand catalogue are all in Australian measurements More Answers Like This

Dresses	When adding an item for sale, can I use HTML to make my listing stand-out? No. Listings that use HTML will be edited or removed More Answers Like This

Business	Can I update my listing at anytime? Yes, you can login and update any part of your listing 24/7 More Answers Like This

Business	Will I get an enquiry form with my listing? Yes, enquiry forms and tell-a-friend forms are standard with every listing More Answers Like This

Business	How long will my business be listed for? Your business will be listed for 12 months More Answers Like This

Dresses	What does Dress comes with Receipts mean? When a listing displays the tag 'Dress comes with Receipts', it means the vendor can supply proof of purchase and often, dress authenticity More Answers Like This

Dresses	What does Dress comes with matching Fascinator mean? When a listing displays the tag 'Dress comes with matching Fascinator', it means that the vendor is prepared to sell you a fascinator with the dress More Answers Like This

Dresses	What does Dress can be Tried On (Change area available) mean? When a listing displays the tag 'Dress can be Tried On (Change area available)', means the vendor selling the dress has a room set aside for trying on the dress More Answers Like This

Dresses	What does Dress comes with matching Jewellery mean? When a listing displays the tag 'Dress comes with matching Jewellery', it means that the vendor is prepared to sell you jewellery with the dress More Answers Like This

Dresses	What does Dress comes with matching Shrug mean? When a listing displays the tag 'Dress comes with matching Shrug', it means that the vendor is prepared to sell you a shrug with the dress More Answers Like This

Dresses	What does Dress comes with matching Shoes mean? When a listing displays the tag 'Dress comes with matching Shoes', means that the vendor is prepared to sell you shoes with the dress More Answers Like This

Dresses	What does More images available on Request mean? When a listing displays the tag 'More images available on Request', it means that the displayed images are just a preview of the available images More Answers Like This

Rings	Why haven't my ring images been uploaded? Your ring images haven't been uploaded because you either haven't paid for your listing, or we have not yet receved notification of payment from either your bank or Paypal More Answers Like This

Dresses	What does Dress has been Dry Cleaned mean? When a listing displays the tag 'Dress has been Dry Cleaned', it means the dress is clean and ready for sale. More Answers Like This

Dresses	When I list my dress or other item for sale, will my name be displayed? No. To protect your identity, your name is never displayed with your listing. Neither is your phone number or exact location More Answers Like This

Dresses	What does Dress comes with matching Shawl mean? When a listing displays the tag 'Dress comes with matching Shawl', it means that the vendor is prepared to sell you a shawl with the dress More Answers Like This

Dresses	What does Dress comes from a Smoke Free Environment mean? When a listing displays the tag 'Dress comes from a Smoke Free Environment', means that the dress will not be tainted by the smell or discolour caused by cigarette smoke More Answers Like This

Dresses	What does Dress has been Altered mean? When a listing displays the tag 'Dress has been Altered', it means that it has been adjusted to suit the original bride who wore it More Answers Like This

Dresses	What does Dress can be Tried On mean? When a listing displays the tag 'Dress can be Tried On', it measn that the vendor will allow you to try-on the dress prior to sale. More Answers Like This

Dresses	What does Dress comes with matching Wrap mean? When a listing displays the tag 'Dress comes with matching Wrap', it means that the vendor is prepared to sell you a wrap with the dress More Answers Like This

Dresses	What does Dress has Stains mean? When a listing displays the tag 'Dress has Stains', it means that the dress has marks from makeup, alcohol, grass, dirt, tears or other More Answers Like This

Dresses	What does Dress is Brand New mean? When a listing displays the tag 'Dress is Brand New', it means the dress has never been worn More Answers Like This

Dresses	What does Dress has been Preserved (Boxed) mean? When a listing displays the tag 'Dress has been Preserved (Boxed)', it means that the dress has been kept in perfect condition. More Answers Like This

Dresses	What does Dress comes with matching Tiara mean? When a listing displays the tag 'Dress comes with matching Tiara', it means that the vendor is prepared to sell you a tiara with the dress More Answers Like This

Dresses	What does Dress comes with matching Veil mean? When a listing displays the tag 'Dress comes with matching Veil', it means that the vendor is prepared to sell you a veil with the dress More Answers Like This

Dresses	What does Dress can be Tried On (Full length mirror available) mean? When a listing displays the tag 'Dress can be Tried On (Full length mirror available)', means that the vendo has a mirror suitable to see your full body length More Answers Like This

Dresses	Why haven't my dress images been uploaded? Your dress images haven't been uploaded because you either haven't paid for your listing, or we have not yet receved notification of payment from either your bank or Paypal More Answers Like This

General	Will I be notified once my listing is Activated? Yes, our support team will send 2 emails to your nominated email adddress, once your listing is 'Live' More Answers Like This

Dresses	How do I setup my dress listing? Once you complete our simple account setup process, you will login to your sales console and begin setting up your listing More Answers Like This

Rings	Can I delete my ring listing if I no longer require it? You can delete your listing prior to 'Activation'. Once it is 'Activated' you can only mark it as 'Sold' More Answers Like This

Rings	What do I do when my ring sells? Once your ring has sold, you need to login to your Sales Console and update your listing to a status of 'Sold' More Answers Like This

Dresses	What is a high exposure listing? A high exposure listing is an 'optimised' listing. This means that it is displayed at 'Smart Bride' in many more places and more often, than a standard listing. More Answers Like This

Rings	Why has my listing vanished? Most likely because you never made a payment. At least 1 of your listings needs to be paid-for. Accounts with no paid listings are removed periodically by our server More Answers Like This

Dresses	How do I recover my listing if it has been removed, or if it's beyond the 12 hour payment deadline? You will need to setup your listing again, including uploading / submitting all images. Make sure you make a payment as soon as you can, this will notify our server that your listing is legitimate. More Answers Like This

Rings	Will my ring actually sell? We list over 90,000 items, some sell and some don't. The best thing to do is maxise your chances of selling by 'optimising' you listing and adding a larger image gallery More Answers Like This

Dresses	Can I sell additional bridal accessories together with my wedding dress? If you have accessories, shoes, jewellery, rings, veils, tiaras etc. that are specific to the dress being sold, then we will accept them as part of that listing. If they are not related in anyway to the sale of your dress, then you will need to create an additional listing More Answers Like This

Dresses	I added a sale item to my console, but it is not displaying? If your listing does not appear after you select Save, or is not displaying in your sales console for any other reason, try selecting your F5 key at the top of your keyboard. This will cause the page to refresh and your listing should be displayed More Answers Like This

Dresses	What payment options do you offer when setting up dress listings and other sale item listings? We offer 2 payment options when paying for dress listings or other sale item listings. The options are PayPal or Direct Deposit from your bank account More Answers Like This

Dresses	PayPal doesn't seem to be online, what can I do to pay for my dress listing or other sale item listing? If PayPal is offline or not operational, you may use our Direct Deposit option for payment of your sale item listing or dress listing. This option is available within your Sales Console. More Answers Like This

Dresses	Can I pay via Direct Deposit from my bank account? Yes, you can pay by direct deposit from your bank account. 'Activation' of your listing can take up to 12 hours using this method. For faster 'Activation', you may send us your bank receipt More Answers Like This

Dresses	If I Optimise my Listing, when will it Expire? Your optimised listing will expire when you have 'sold' your dress. That means you can stay in our catalogue indefinitely, giving you more time to attract the right buyer More Answers Like This

Dresses	What do I do if my dress doesn't sell? You get 12 months in our catalogue initially. If your dress doesn't sell, consider renewing your listing, re-writing your ad, and submitting new images More Answers Like This

Dresses	What does Dress is Second Hand mean? When a listing displays the tag 'Dress is Second Hand', it means that the dress has been previously worn. Dresses can sometimes be bought and sold several times previoulsy. More Answers Like This

Dresses	Can I Optimise my Listing? Yes. We charge $7.95 AUD to upgrade your listing to an exlusive or premium ad. This gives you maximum exposure in our online second hand catalogue. More Answers Like This

Dresses	Will my phone number be displayed with my dress listing? No. We highly recommend that you do not type your phone number into your dress description field. Potential buyers will contact you using the Email form located within your listing More Answers Like This

Dresses	Why are all the wedding accessories and products in US dollars? Because we source all of our wedding store items from the United States of America. We list the suppliers who we believe offer the highest quality and the best range of wedding items. More Answers Like This

Dresses	I have signed up, but I keep getting redirected to a page that says Duplicate User? Your email address is already registered in our database. Use that account to manage your sales listings. You can recover your password by going to our Login Page More Answers Like This

Rings	Can I upload images of my ring? Yes, once you have listed your ring you can submit up to 3 images of your ring to our support team. Our support team will render and resize your images for you. More Answers Like This

Rings	What if I require more than 3 images of my ring? If you require more than 3 images, select an image gallery from within your Sales Console once you setup your listing. You can choose from a 6, 9, or 12 image gallery. More Answers Like This

Wedding Catalogue	Why does Smart Bride list wedding products from the United States of America? Smart Bride lists products from the USA, to offer local brides-to-be and potential wedding guests, unique products that are not otherwise available in Australia. All products at Smart Bride are carefully selected prior to being made available for sale in Australia More Answers Like This

Wedding Catalogue	The goods that I received were either damaged, the wrong colour or type, can I return them? Yes. All the suppliers who list products at Smart Bride, will replace your goods if there is a notable issue. This may mean that the goods were damaged in transit, the wrong colour or type More Answers Like This

Wedding Catalogue	Are the products at Smart Bride guaranteed? The products listed at Smart Bride are issued with a suppliers guarantee of quality. If you are unhappy with anything to do with the product, you can contact the supplier directly using the details on your receipt, deliver slip or invoice statement More Answers Like This

Wedding Catalogue	Does Smart Bride offer discounts for products that are purchased in bulk? If you would like to purchase any of our listed products in bulk, please talk to our suppliers directly. In some cases you will be able to negotiate a more suitable price, based on quantity purchased More Answers Like This

Dresses	What does the red sale tag mean next to a listing? Th red sale tag is used to highlight our 'exclusive collection' of second hand dresses. These are listings that have been optimised for higher exposure. More Answers Like This

Dresses	I am selling a second hand item and I don't have red sale tag next to my listing? The reason you don't see a red sale tag is because your listing has not been optimised for higher exposure. Optimised listngs also appear at the top right hand corner of every dress search. They are rotated randomly to give maximum exposure. More Answers Like This

Dresses	Can I phone a vendor who is selling a second hand item? No. However, you may contact the vendor via the enquiry form next to their listing and request their phone number. Most of the time you will enter your phone number, and the vendor will call you More Answers Like This

Rings	What do I do if my ring doesn't sell? You get 12 months in our catalogue initially. If your ring doesn't sell, consider renewing your listing, re-writing your ad, and submitting new images More Answers Like This

Wedding Catalogue	Why does Smart Bride sometimes list products where the supplier does not accept Mastercard or Visa? A percentage of Smart Bride's traffic is international, so it is important that there are products available for these customers More Answers Like This

Wedding Catalogue	Why doesn't Smart Bride list product catalogue prices in Australian dollars? This is due to the ever changing exchange rate between Australia and the USA. It is simply too difficult to administer the updated prices More Answers Like This

General	Why does my listing display more enquiries than I have in my Console? This is because our team has removed the other enquiries, having deemed them as spam or malicious More Answers Like This

Dresses	Why haven't I had any enquiries for my dress? There are many answers to this question, we suggest you read our wedding dress sales tips More Answers Like This

Business	Why does my login fail? Your login may fail if you do not have an account or if you typed an incorrect username or password More Answers Like This

Business	What payment options do you offer when paying for my listing? You can by either Visa, MasterCard or EFT (Direct Deposit) More Answers Like This

General	Is there a discount for listing multiple sale items? No More Answers Like This

Dresses	Can I edit my listing whenever I want? Yes. Simply login to your sales console and edit as required. You can login here More Answers Like This

Dresses	I haven't yet paid for my listing, and now my username and password is not being recognized? Our server automatically removes all unpaid accounts after 12 hours. This is done to prevent spam on our network. More Answers Like This

General	I am not being notified of enquiries in my Sales Console. Why? This ususually means that your enquiries have been sent to your Junk Mail Folder. You need to login into your mail account and select Smart Bride as a Trusted sender More Answers Like This

Rings	How do I pay for my listing if I do not have a credit card? You can pay via EFT (direct Deposit) More Answers Like This

Dresses	If I list my wedding dress for sale, how long will it take before it is online? Your account will be online instantly. Sales items are activated as soon as payment is received. Activation of sales items can take up to several hours to be activated More Answers Like This

Dresses	Can I use my credit card to pay for my dress listing? Yes, we accept major credit cards Visa or Mastercard More Answers Like This

Dresses	How much will it cost to list my dress? $24.95 More Answers Like This

Dresses	How long will my dress be listed for? For 12 months or when it sells, whichever comes first More Answers Like This

Rings	Can I list more than 1 ring in the same listing? Only if the rings are a set More Answers Like This

Rings	How much will it cost to list my ring? $24.95 More Answers Like This

Rings	Will any of my personal details be included in my listing? No, we do not allow any personal details to be exposed to the public. Your privacy is of the utmost importance More Answers Like This

Rings	If my listing is removed, can I signup again? Yes More Answers Like This

Rings	Should I pay for my listing before I upload my images? Yes More Answers Like This

Rings	Will I be notified when my listing expires? Yes More Answers Like This

Rings	If I pay for my listing and I am dissatisfied, can I get a refund? No, we rarely issue refunds More Answers Like This

Business	Can I add images to my listing? Yes, you get five (5) free images and can increase to more if required More Answers Like This

Dresses	When I attempt to Add or Edit my listing I get an Error? If you get an error when adding or editing an item, make sure you haven't copy and pasted text into the 'additional information' field. The additional information field is for manual typed text only More Answers Like This

Rings	Can I pay for my listing by credit card? Yes, we accept Visa and Mastercard More Answers Like This

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