Why are all the wedding accessories and products in US dollars?
Because we source all of our wedding store items from the United States of America. We list the suppliers who we believe offer the highest quality and the best range of wedding items.

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Why are some wedding products listed in US dollars?
Prdocuts that are sourced from the United States of America are listed in US dollars

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Where do I find wedding Bridal Accessories?
You will find wedding bridal accessories here

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What does the US mean after certain wedding products?
This means that the product price is in American dollars

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How many wedding product lines does 'Smart Bride' promote?
Smart Bride has over 90,500 wedding products lines, making us one of the largest suppliers of wedding products online in Australia

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Why doesn't Smart Bride list product catalogue prices in Australian dollars?
This is due to the ever changing exchange rate between Australia and the USA. It is simply too difficult to administer the updated prices

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What does AUD mean?
AUD simply means that the price listed is in Australian dollars

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Does Smart Bride source any wedding products locally?
Yes, we have wedding jewellery, rings, dresses, flowers, pus many more products that are sourced locally

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Why does Smart Bride list wedding products from the United States of America?
Smart Bride lists products from the USA, to offer local brides-to-be and potential wedding guests, unique products that are not otherwise available in Australia. All products at Smart Bride are carefully selected prior to being made available for sale in Australia

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The supplier I am trying to purchase a product from does not ship internationally. What do I do?
If a supplier does not ship internationally, simply organise your own freight. The best option is usually FedEx

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Is Smart Bride affiliated with any other websites or businesses?
Yes. Smart Bride operates Wedding Bride (Australia), Sellbuyweddingdresses.com.au (Australia), Sellbuyweddingdresses.co.uk (UK), Sellbuyweddingdresses.com (US)

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Can I sell additional bridal accessories together with my wedding dress?
If you have accessories, shoes, jewellery, rings, veils, tiaras etc. that are specific to the dress being sold, then we will accept them as part of that listing. If they are not related in anyway to the sale of your dress, then you will need to create an additional listing

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Does Smart Bride stock any wedding products?
Smart Bride is a wholesaler that facilitates the movement of wedding products between the supplier and the buyer

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Why does Smart Bride sometimes list products where the supplier does not accept Mastercard or Visa?
A percentage of Smart Bride's traffic is international, so it is important that there are products available for these customers

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Does Smart Bride offer a Goods Return Policy for goods that are damaged or undelivered?
All the suppliers we source our products from have a 'Goods Return Policy'

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What is Smart Bride's phone number, I can't find it anywhere?
For security reasons, we do not display our phone number or location, however you my contact us directly here

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I am trying to purchase a product, but my credit card type is not accepted by the supplier?
Most of the suppliers we use will accept Mastercard or Visa, but from time to time you may be trying to purchase an item from a supplier who accepts only local credit cards.

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I am not being notified of enquiries in my Sales Console. Why?
This ususually means that your enquiries have been sent to your Junk Mail Folder. You need to login into your mail account and select Smart Bride as a Trusted sender

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What is the primary function of Smart Bride's website?
To offer a range of unique and interesting products, services and ideas for today's busy Internet savvy bride-to-be

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I would like to purchase a product but I don't have a credit card. What do I do?
Without a Mastercard or Visa credit card, it will be extremely difficult for you to purchase goods from our product catalogue

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Can I type a web site address linking to an item I am wanting to sell?
No, we do not allow the use of URL's in our listings

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If I pay for my listing and I am dissatisfied, can I get a refund?
No, we rarely issue refunds

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Should I sell my wedding dress?
It is difficult for us to answer this question, however we have provided a guide for you here Should I sell My Wedding Dress

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Why haven't I had any enquiries for my dress?
There are many answers to this question, we suggest you read our wedding dress sales tips

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Why haven't my dress images been uploaded?
Your dress images haven't been uploaded because you either haven't paid for your listing, or we have not yet receved notification of payment from either your bank or Paypal

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Why does my login fail?
Your login may fail if you do not have an account or if you typed an incorrect username or password

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Why Should I Optimise my Listing?
If you are wanting to reach more brides and buyers, then optimising your listing will help you achieve this. Smart Bride gets around 7,000 - 10,000 brides daily (or 200,000 brides monthy), with more than 30% browsing our second hand dress portal.

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Why does my listing display more enquiries than I have in my Console?
This is because our team has removed the other enquiries, having deemed them as spam or malicious

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Why hasn't my ring sold?
There are many reasons why your ring may not have sold. Check that you have submitted high quality images, and that your 'description' is clear and concise. Check that your nominated email address is accessible and that you have 'optimised' your listing

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Why has my listing vanished?
Most likely because you never made a payment. At least 1 of your listings needs to be paid-for. Accounts with no paid listings are removed periodically by our server

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Where do I find the online superstore at Smart Bride?
If you are looking for our online wedding superstore click here

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Why hasn't my dress sold?
There are many reasons why your dress may not have sold. Check that you have submitted high quality images, and that your 'description' is clear and concise. Check that your nominated email address is accessible and that you have 'optimised' your listing

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Where do I find wedding Bridal Wear and Dressmakers?
You will find wedding bridal wear and dressmakers here

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Where do I find wedding Cakes?
You will find wedding cakes here

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Where do I find wedding Cars and Transport?
You will find wedding cars and transport here

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Where do I find wedding Catering?
You will find wedding catering here

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Where do I find wedding Celebrants?
You will find wedding celebrants here

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Where do I find wedding Ceremony Venues?
You will find wedding ceremony venues here

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Where do I find wedding Consultants and Planners?
You will find wedding consultants and planners here

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Where do I find wedding Dance Lessons?
You will find wedding dance lessons here

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Where do I find wedding Couture?
You will find wedding couture here

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Where do I find wedding Decorations?
You will find wedding decorations here

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Where do I find wedding Dress Preservation?
You will find wedding dress preservation here

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Where do I find wedding Florists and Flowers?
You will find wedding florists and flowers here

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Where do I find wedding Gifts and Giftware?
You will find wedding groomsmen and menswear here

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Where do I find wedding Groomsmen and Menswear?
You will find wedding here

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Where do I find wedding Hair, Makeup and Beauty?
You will find wedding hair, makeup and beauty here

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Where do I find wedding Hens and Bucks Parties?
You will find wedding hens and bucks parties here

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Where do I find wedding Honeymoon and Travel?
You will find wedding honeymoon and travel here

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Where do I find wedding Insurance?
You will find wedding insurance here

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Where do I find wedding Internet Based Services?
You will find wedding internet based services here

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Where do I find wedding Marquee and Party Hire?
You will find wedding marquee and party hire here

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Where do I find wedding Jewellers and Jewellery?
You will find wedding jewellers and jewellery here

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Where do I find wedding Marriage Preparation?
You will find wedding marriage preparation here

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Where do I find wedding Master of Ceremonies?
You will find wedding master of ceremonies here

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Where do I find wedding Music and Entertainment?
You will find wedding music and entertainment here

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Where do I find wedding Photographers?
You will find wedding photographers here

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Where do I find wedding Stationery and Invitations?
You will find wedding stationery and invitations here

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Where do I find wedding Videographers?
You will find wedding videographers here

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Why haven't my ring images been uploaded?
Your ring images haven't been uploaded because you either haven't paid for your listing, or we have not yet receved notification of payment from either your bank or Paypal

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Where do I find wedding Accommodation?
You will find wedding Accommodation here

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Where do I find wedding Bomboniere?
You will find wedding bombonieres here

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Where do I find wedding Reception Venues?
You will find wedding reception venues here

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I have a product for sale, where do I login?
You can login here

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Who is 1800Bridal?
1800Bridal is a relatively new wedding directory, offering a range of wedding services, products and related items. It is managed and promoted by the team at Bridal Events Australia

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Are the products at Smart Bride guaranteed?
The products listed at Smart Bride are issued with a suppliers guarantee of quality. If you are unhappy with anything to do with the product, you can contact the supplier directly using the details on your receipt, deliver slip or invoice statement

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Does Smart Bride offer discounts for products that are purchased in bulk?
If you would like to purchase any of our listed products in bulk, please talk to our suppliers directly. In some cases you will be able to negotiate a more suitable price, based on quantity purchased

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I am a dress supplier. Can I advertise my dresses on your site?
Yes, dress makers, coutures and retailers are all welcome to advertise dresses.

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I am selling a second hand item and I don't have red sale tag next to my listing?
The reason you don't see a red sale tag is because your listing has not been optimised for higher exposure. Optimised listngs also appear at the top right hand corner of every dress search. They are rotated randomly to give maximum exposure.

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Does Smart Bride organise the freight for goods purchased?
No. The freight for wedding products and goods purchased is between the supplier and the buyer. In some cases, you will need to organise your own freight, or even prefer to use your own carrier

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I want to sell my dress, where do I start?
You can quickly setup an account here

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What type of rings can I sell?
You can sell your wedding, engagement, eternity or anniversary ring

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How many business categories are there?
We currently have 31 wedding business categories

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Can I pay via Direct Deposit from my bank account?
Yes, you can pay by direct deposit from your bank account. 'Activation' of your listing can take up to 12 hours using this method. For faster 'Activation', you may send us your bank receipt

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I cannot seem to setup an account, I keep getting an error?
Check that you have cookies enabled on your web browser. Our server uses a cookie (memory file), to communicate effectively with your PC or MAC. If you have cookies disabled on your browser, the communication between us and you will not work

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Do you charge a fee to publish articles?
Only if there are links or references to a third party business or website. The fee in this instance is $99 (one article) per year. If you require multiple articles to be published, please contact us for a price

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I want to talk directly to a sales consultant at Smart Bride, how do I do this?
Smart Bride is 100% Internet based offering a 24 hour per day technical support service. If you need to talk with a sales or technical consultant, please contact us here

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I selected a product item, and it said that is was either out of stock, or the page was no longer available. What do I do?
Smart Bride has no control over whether a product is in or out of stock. The best solution is to try to contact the merchant or supplier directly

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How many hits does Wedding Bride achieve?
Wedding Bride achieves about 2,000 hits daily, however since it is still relatively new, it's hit rate is increasing rapidly

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What do I do if I want to try on one of the second hand dresses?
If you would like to try on a second hand or preloved wedding dress, you will need to contact the vendor using the enquiry form located next to their ad

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Will you issue a refund if my dress doesn't sell?
No. We rarely issue refunds, since most brides selling their wedding dress, will have already read and understood the terms and conditions of our online business

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The goods that I received were either damaged, the wrong colour or type, can I return them?
Yes. All the suppliers who list products at Smart Bride, will replace your goods if there is a notable issue. This may mean that the goods were damaged in transit, the wrong colour or type

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Should I blank my face out when submitting images?
Absolutely not. Most of our buyers want to see how you looked on your wedding day wearing the wedding dress you are selling. To maximise the chance of you selling your wedding dress, do not block or blur your face in anyway.

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Can I get any wedding store item on your site shipped to my local destination?
Yes, our suppliers all use either FedEx or UPS as their preferred courier. They will ship virtually anywhere, and fast too.

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How much does it cost to advertise my wedding business?
We no longer offer business listings

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What do I do when my wedding dress sells?
When you sell your item you need to login to your sales console and update your item to show a status of 'Sold'. You can login here

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Who is Wedding Bride?
Wedding Bride is the smaller sister of Smart Bride. It's primary function is to act as a buy and sell portal for wedding dresses, bridal gowns, and bridal wear

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If I list my wedding dress for sale, how long will it take before it is online?
Your account will be online instantly. Sales items are activated as soon as payment is received. Activation of sales items can take up to several hours to be activated

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Can I edit my listing whenever I want?
Yes. Simply login to your sales console and edit as required. You can login here

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How can I find exactly where a vendor is located?
Our second hand wedding items section only displays the 'state' in which the vendor is located. If you need to know the exact location of the vendor, you will need to contact them using the Enquiry form located next to their ad

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How do I pay for my ad?
You can pay for your advertisment by using your credit card (mastercard or visa) via Paypal. You will need to login to your account to pay. You can login here

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